Conference Services Porter/Catering Assistant

Birmingham, England, United Kingdom

1/13/2025

Zero Hours Contract

Job title: Conference Services Assistant

Responsible to: Deputy General Manager/ Food & Beverage Manager

Location: Conference Aston Hotel

Purpose

To service client meeting rooms, assisting with working lunches, formal and informal buffets. Assisting with client functions on an ad hoc basis.

Consistently maintaining a high standard of service and presentation of teas, coffees, snacks, working lunches, buffets and formal functions. This is coupled with excellent customer care skills.

To support the conference operation and the Food & beverage department.

This role with include room lay out changes, mobile wall moving & movement of large/heavy items.

Supporting the catering department with deliveries and catering events in conference rooms. Ensuring the refreshment lounges areas for serviced and maintained to a high standard

Food and service

To consistently present correctly laid out tables and trays as per client specification

To service rooms in a timely manner

To ensure crockery and cutlery are clean and highly polished

To serve the food in the most appropriate way as detailed by the client.

To liaise and communicate with the Restaurant Manager to enable efficient and effective running of hospitality service

To be willing to undertake any training to enhance the role as necessary.

To address all site and client personnel appropriately.

To always wear the full correct Company uniform in a clean and tidy fashion.

There may be a requirement on as and when basis to cover evening functions.

Administration and policy

To ensure the hospitality kitchen and storage area are maintained to the highest standards of cleanliness and orderliness.

To ensure correct stock rotation and food storage procedures.

Where required to take temperatures of equipment and / or food and record.

To complete allocated cleaning duties to the required standard including equipment, walls to 6ft, floors, fixtures, fittings, pots, pans, cutlery, crockery, glassware etc. and use the correct chemicals. Cleaning schedules to be signed. To ensure all hygiene and cleaning procedures are adhered to.

To use the Personnel Protective Equipment provided.

To be able to work alone or as part of a team

To assist with any other duties as required by the Unit Manager.

To attend any reasonable request by the Deputy General Manager and Catering Managers

To report any customer complaints and take some remedial action if possible.

To report immediately any incidents of accident, fire, theft, loss, damage, or other irregularities and take such action as may be appropriate or possible.