Configuration Manager

Mere, England, United Kingdom

12/19/2024

At MHR, our employees are central to our success and play a key role in helping customers achieve sustainable high performance. With a team of over 900 professionals, we work to make things flow smoothly, whether it's for large organisations or individual employees. As businesses face rapid changes in the world of work, our team is here to help them adapt and thrive. 

By focusing on the core needs of efficiency, productivity, growth, and impact, our employees use their expertise to deliver real solutions through our People and Finance platform. This system, which covers finance, HR, payroll, and learning, helps businesses run more smoothly and make better decisions in real time.

With over 40 years of experience behind us, MHR’s track record as a high-performance organisation is built on clear goals, a shared vision, and strong communication—all of which we pass on to our customers. 

MHR is more than just a place to work; it’s a platform for empowerment. Joining us means bringing innovation, technology, and teamwork seamlessly removes obstacles, enhances your skills, and allow you to focus on what’s most important to you- work that matters.

With us, you’ll grow, find your flow, and make a lasting difference in your career, your team, and your impact. 

To have overall responsibility to co-ordinate and deliver the configuration build of iTrent and other future solutions within the Practice Team. To ensure a high quality build through measuring key KPIs and operational efficiencies and optimisation. To support, build and manage a high performing team whereby the key focus is quality and efficiency, ensuring MHR be consistently competitive in the market.

Duties And Responsibilities

• To maintain best practice documentation for iTrent configuration together with the SMEs within Professional Services
• To co-ordinate and schedule build work and resource accordingly to maximise the utilisation of the team
• Support Head of Practice Operations and Transformation Manager with internal automation projects and communications regarding Automation and Build work
• To line manage the multiple teams within the Practice Team, ensuring best practice is being followed, improvements are made, and operations are optimised
• Monitor efficiency and accuracy KPIs of Automation software, and to report utilisation figures and quality metrics to the Head of Practice Operations, as directed
• To Seek efficiencies on a continuous improvement basis, maximising provision of implementation services through delivery of standardised and repeatable packages in alignment with Corporate strategies and the Service Delivery change programme.
• To work with Practice SMEs and Consultancy Managers in the development of system design documents to ensure they are fully up to date and fit for purpose
• To work with Business Pack Administrator to understand build requirements and capability within own software
• Maintain the build best practice documentation in line with new releases, developments, and new modules
• Create and maintain a process for monitoring/reporting on the build time of each deliverable in a project
• Regular reporting metrics to the management team on progress
• To constantly look to enhance the build in line with new functionality in the software.
• Maintain the consultant’s automation user guide
• Support Head of Practice Operations with Services catalogue by documenting and testing new services
• To support the recruitment of high quality candidates into new roles as demanded by the business in alignment with future strategies and support high levels of staff engagement and retention.
• To work with colleagues in order to provide representation at Departmental meetings and contribute towards change programmes.
• To provide support to departmental colleagues and other departments as demanded by the business.
• To continually identify and drive additional commercial opportunities and ensure others are doing likewise.
• To promote a positive image of MHR at all times.
  
  

Benefits To Support You Personally And Professionally

Alongside the opportunity to work with an incredible team and express your individuality, we offer a range of personalised benefits including:

• Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs
• 24/7 access to a GP through SmartHealth for you and your family, confidential mental health support, and paid sick leave
• Ability to purchase or sell additional holiday days beyond the standard 25 days and bank holidays
• Monthly employee recognition program and departmental awards
• Referral bonus scheme of up to £2,000
• Employee-led social events such as running clubs, football teams, book clubs, and bake-offs
• On-site subsidised restaurants offering a variety of fresh meals daily
• Opt-in benefits schemes such as private medical insurance and dental coverage
  
  

We value the well-being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment.