Configurator Team Lead

Birmingham, England, United Kingdom

1/10/2025

Location: Birmingham (hybrid)

Career Level: CL9

Maternity Cover until August 2025

What we do?

At Accenture, we deliver meaningful customer experiences, which is the new battleground for brands. Marketers today are expected to deliver exceptional customer experiences at the right time, with every interaction – acknowledging the individual. With accelerating complexity, delivering a cohesive brand experience remains elusive. Our Clients, especially CMO’s, are looking for expert global partners who can create, innovate, activate and scale marketing operations programs that deliver increased impact, powerful customer experiences and marketing-led growth.

Role Overview:

The focus of the Team Lead is to oversee the team of Executives and Senior Executives, providing leadership, issue resolution, support and training where needed. The Team Lead(s) will ensure all team members have the necessary knowledge and ability to be successful within their roles. Through careful coaching, support and resource planning, the Team Lead will enable the accomplishment of departmental goals. The Team Lead will focus on quality of output, ensuring that team members are able and equipped to deliver high quality work, working closely with the PMs to develop achievable work plans.

Responsibilities:

Coach, mentor and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities

Conduct quarterly reviews for team members

Empower employees to take responsibility for their jobs and goals

Delegate responsibility and expect accountability and regular feedback

Foster a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflict and expeditious conflict resolution, and the appreciation of diversity as well as cohesiveness, supportiveness, and working effectively together to enable each employee and the department to succeed

Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the account

Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively

Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals

Ensure that consistent processes are adhered to, whilst proactively refining and optimizing

Communicate regularly with other managers, and other designated contacts within the Agency

Person Specification

Experience/Skills:

Excellent understanding of agency processes and experience working within an advertising agency setting

Approachable, outgoing and diplomatic - must have excellent emotional intelligence

Comfortable building strong connections within the agency and at JLR

Able to quickly build strong relationships with broad range of stakeholders

Able to present ideas with conviction

A clear and confident communicator, in person and writing – with fluent oral and written Business English

A strong sense of urgency and appreciation of the commercial context

A thorough understanding of configurator process and best practice

Must have experience on JLR configurators Previous experience of leading a team beneficial, but not essential

Approachable, outgoing and diplomatic Must have excellent emotional intelligence

Comfortable building strong connections with a large network of stakeholders

Able to articulate and present ideas with conviction

What’s In It For You

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. Please note, the work location for this role will include a mix of working remotely, onsite at a client or in an Accenture office or center.