Contract Technical Operations Analyst

London, England, United Kingdom

12/11/2024

Role: Contract Technical Operations Analyst

This is a 3 month contract opportunity with the prospect of extension where required.

Location: London, with the expectations of a minimum of one day per week in the office.

Role mission:

The CUBE Tech Ops Support Specialist has practical experience working in Technical Service Desk or support roles, handling 1st/2nd line technical issues for internal staff and customers and managing their prioritisation and resolution.

Responsibilities:

• Provide 1st/2nd line technical support for customers and internal staff for office and customer facing systems.
• Log incidents for global staff and customers contacting the Service Desk by email and telephone.
• On/off-board starters and leavers including account creation, license allocation, equipment ordering, software installation and assignment.
• Administer M365 environment and MS Active Directory/Entra to support access control requests, provide separation of duties and maintain a secure and compliant environment.
  
  

What we’re looking for:

• IT literate around standard products like Microsoft Windows, M365 (AD, Entra, Intune, Defender, Purview etc), Atlassian Suite (Confluence, Jira) with a strong desire and ability to learn other applications, products and systems.
• Hands on experience with Microsoft 365, Dynamics CRM, Teams, SharePoint and other web-based applications and services.
• Ability to produce clear documentation, instructions and procedures for use by other in supporting and maintaining systems.
  
  

Recently listed as a "RegTech Top Performer" in Market Fintech's RegTech Supplier Performance Report, CUBE is pioneering the development of machine automated compliance.

We are a global RegTech business defining and implementing the gold standard of regulatory intelligence and change for the financial services industry. We deliver our services through a SaaS platform, powered by an innovative combination of AI and proprietary data ontology, to simplify the complex and everchanging world of compliance for our clients.

We are mission-orientated, driven by the desire to make an impact. We’re a ‘make it happen’ culture and we encourage and empower our people to share their ideas and shape the company’s future.

You can find more detail around our product and services here.

Why Us?

🌍 Globally, we are one of a kind! 

🗣️Internationally collaborative culture

💡 Innovative breakthrough technology