Control Room Supervisor

Livingston, Scotland, United Kingdom

11/29/2024

ASEL, design, develop and deliver fully bespoke and integrated security solutions, seamlessly bringing together people, technology and processes to achieve results-driven outcomes. As the original thinkers behind security risk modelling, which has revolutionised the industry, our business is underpinned by our risk advisory practice, which utilises data and insight to identify and mitigate risk, inform strategy, prevent crime and reduce cost.

This role will endeavour to support the client to deliver industry leading services. As the forefront of the business, it will be expected that you will hold the best in business customer service to all stakeholders. Working in our control room as control room supervisor it is responsible for monitoring and managing surveillance cameras, Supervise the control room team. You will ensure the safety and security of a facility by monitoring live footage, recognising potential security threats, and responding appropriately to incidents. The controller must be able to follow established protocols, communicate effectively with security personnel on the ground, and document all activities and incidents within the control room. You will also monitor and book guards on and off sites across the UK and be the first line of contact to our clients.

A valid SIA Door Supervisor, Guarding license is essential to be considered for this role

Main Responsibilities:

• First line of contact for our clients.
• Help supervise the control room team
• Making and receiving calls to ensure staff are on site.
• Logging complaints, incidents and issues via the relevant forms and handing over when required
• Reviewing call monitor and coaching officers the book on process if not using automated system and likewise for tablet booking on
• Reviewing emails and passing on to relevant departments as and when needed
• Reactive to situations such as management engagement from customer complaints
• Crime desk supporting when the analysis is out of the business
• Tech monitoring on screens and compliance checking and reporting none usage
• CCTV monitoring.
  
  

Vacancy Details:

Shifts: 6 on 3 off as a mixture of days and nights - 3 Days On, 3 Nights, 3 Off 0700-1900 &1900-0700

Pay Rate: £12.00 per hour

Benefits of working with ASEL Group:

SIA Licence Renewal

Auto enrolment pension scheme

Investment into training

Perkbox incentive scheme which includes discounts and an employee assistance programme.

Company uniform provided

Mission, core values & competencies:

Embracing the company’s core values and principles in order to achieve the overall mission of the organisation. Take personal responsibility for own career development by continually assessing and adjusting personal performance and behaviour against the objectives agreed in your ASEL Integrated Security SolutionsColleague Development Plan.

Internal relations: It is critical that the individual has comprehensively good working internal relationships with team members and respective departments and communicate and support the company ethos effectively, whilst making sure best practice is followed. These progressive relationships will be based on a can-do attitude with a positive thoughtful style in ensuring effective communication is carried out throughout the business, always ensuring that client service remains at the centre of what we do.

Equality & Diversity

ASEL values the diverse skills and experience of its employees and is committed to achieving equality of opportunity for all. Our objectives are that all individuals shall have equal opportunities for employment and advancement on the basis of their skills, aptitudes, and abilities.

ASEL is committed to the engagement and retention of the best possible talent and to creating an environment that encourages excellence through inclusion, equality, diversity, leadership, and management.

Responsibilities & Requirements

Job descriptions should be reviewed on a regular basis. Any changes should be made and agreed between you and your manager.

The above information is not exhaustive, and you are required to undertake such duties as may reasonably be required within the scope of the position and your capabilities.

All employees are required to act professionally, co-operatively and flexibly in line with the requirements of the position.

Benefits:

• Perkbox recognition - rewards and discount platform
• Apprenticeship
• Employee of the month scheme £50
• 110% Club of outstanding performers who can receive large prizes and monetary rewards
• WageStream - a flexible wage application whereby you can pull your wages out sooner than payday
• EAP - Employee Assistance Programme
• Progression opportunities within the company
• Ongoing training