Credit & Collection Specialist

Leeds, England, United Kingdom

12/17/2024

Why join us?

The Financial Operations team are seeking a Credit & Collections Specialist to join DWF. Your role offers an exciting opportunity for a high-calibre credit professional to apply credit & collection techniques & best practices ensuring consistent debt management & cash performance, with the opportunity to be based in our Leeds office, on a hybrid basis.

Responsibilities

• Proactively contact clients / internal contacts for prompt collection or resolution of aged receivables.
• Drive cash flow & debtor day targets by strong portfolio management & relationship building.
• Work with relevant client partners & practice groups to achieve all Firm KPI’s where applicable.
• Resolve customer receivable issues, disputes & claims with revenue control teams & practice groups.
• Full day-to-day management of assigned portfolio by accurate codification, collections comments & dispute identification.
• Ensure appropriate prioritisation techniques & timely follow-up on all outstanding debts.
• Develop excellent relationships with key contacts within the client’s organisation.
• Raise the profile of the credit control department within the Firm.
• Engage key stakeholders & continuously drive credit control strategy by building relationships to convert to direct client contact.
• Control & manage the statement / dunning process.
• Reconciliation of client accounts.
• Use imagination & clear-thinking techniques to improve processes & deliver excellent service to the Firm.
• Drive recommendations of referral for further action when full collections techniques are exhausted to recover bad debts.
• Work as part of a team to ensure additional credit control tasks are undertaken.
• Proactively manage client account balances by working closely with relevant fee earners.
• Analyse portfolio & have strong control over estimated cash collection & debt status throughout the month.
• Ensure all cash receipts & transfers comply with the “solicitors accounts rules” requirements & are properly accounted for.
• Attend & contribute to credit control team meetings.
• Travel to other locations when required
  
  

What will help you succeed in this role?

Essential

• Experience in a busy credit control role.
• Ability to work under pressure in a fast-paced dynamic environment demonstrating success at reducing aged debts & improving metrics.
• Successfully manage multiple tasks & priorities.
• Strong time management & demonstrate experience in meeting deadlines & targets.
• Proactive / self-starter with a positive can do attitude.
• Attention to detail & deliver high-quality work with a change orientation approach to the role.
• Excellent interpersonal & teamwork skills cultivating long-term relationships at all levels of own & customer’s organisation.
• Excellent verbal & written communication.
• Desire for personal & professional development.
• Proficient in Microsoft Office applications such as Word, Excel, PowerPoint and Outlook.
  
  

Desirable

• Member of the CICM (desired)
• Flexible approach to working hours
  
  

What we offer?

We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF.

We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.

About Us

DWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients and communities and we foster a culture that places our colleagues at the centre of all that we do.