Credit Control Analyst - FTC

London, England, United Kingdom

1/8/2025

Job Description

A member of the UK Operations team, reporting to the Management of Credit Control and CBS, effectively supporting the team in managing and maintaining control over the organisation’s debt position ensuring the timely collection of outstanding premium.

Responsibilities

• To provide support to the CBS Team leadership
• Assist the direct settlements team with the reconciliation of accounts.
• Build and maintain relationships with internal and external contacts.
• Assist in the resolution of legacy issues including to clear and reconcile cash
• Provide technical support to other members of the team.
• Assist the Credit Control team in active review of all risks to identify where debt is evident.
• Assist in chasing overdue debt, engaging with Lloyds Brokers.
• Utilise DXC platforms to interrogate policy level information when needed.
• Engaging with Underwriting Divisions to assess estimate premium figures, data issues and other technical areas
• Ensure an effective internal and external query management/referrals mechanism is adhered to.
• To learn all internal and regulatory requirements.
• Build and maintain relationships with internal and external contacts.
• Assist in the resolution of legacy issues including to clear and reconcile cash.
• Assist with projects and additional duties related to Credit Control.
• Produce ad-hoc reports as required.
• Co-ordinate account management, credit control and data reconciliation.
  
  

Qualifications

• Strong communication and relationship management with Brokers, Underwriters, and other key stakeholder.
• Excellent people management and development
• Strong data analysis and problem solving
• Ability to work independently and make sound judgement calls.
• ‘Can do’ approach with emphasis on problem solving and continuous improvement.
• Flexible, adaptable, and strong team player.
• Excellent attention to detail and methodical working style.
• Change orientated with the ability to challenge the status quo in an effective manner.