Credit Control Senior Manager

The team

The finance department is responsible for managing the firm's financial health. We have a presence in all offices and our teams cover the following areas:

Cashiering: Handling incoming and outcoming payments including client funds and vendor invoices.

Billing: Preparing and issuing invoices. Working with matter teams to help them manage their WIP.

Credit control: Working to ensure timely and accurate receipt of payments from clients.

Payroll: Processing employee payroll including calculating wages, deductions and taxes. Processing employee expense claims.

Management Information: Providing financial reports and analysis to the firm's management team. Preparation and audit of statutory accounts.

Each team is headed by a manager or senior manager and ultimately reports into the Head of Finance and CFO.

The role

A 12 month (with opportunity to extend further) fixed term contract, managing the global credit control function as we move through a finance transformation programme with a key focus on lock up improvement.

An opportunity to be a key part of a change leadership for a global finance transformation programme, focusing on good practices and team development.

Responsibilities include:

• Working with the finance transformation programme to move the firm towards a central, standardised approach to credit control.
• Focus on people and skills development and leadership as well as process implementation.
• Setting and reporting against targets.
• Developing and implementing credit control processes and procedures globally.
• Reporting to key stakeholders on regular collections as well as progress on key initiatives.
• Reviewing the set up and use of the credit control systems to make best use of features.
• Building and maintaining relationships with key partners and other stakeholders within the firm.
• Collaborating with other teams both within finance and more widely to achieve sustainable improvements in firm lock up.
• Work with the credit control manager to review team member performance, identifying strengths and skills gaps.

Knowledge, skills and experience

• Demonstrates a growth mindset and is committed to lifelong learning to build knowledge and expertise.
• Experience of leading significant change within a credit control function.
• Experience with implementing process, people and system changes.
• Develops, influences and shapes internal client relationships to deliver strong results and innovative solutions for clients.
• Manages team(s) to deliver outstanding client service.
• Manages people, resources, budgets and projects efficiently and commercially.
• Manages change programmes, turns strategy into action, and evaluates the benefits of projects.
• A collaborative and influential leader within a team who coaches and develops junior team members to achieve their full potential.
• Committed to being part of a supportive, inclusive and collaborative firm culture.