Division – Finance and Corporate Services
Department – Revenue Operations
Salary - National (Edinburgh and Leeds) ranging from £28,800 to £36,000 and London £31,600 to £40,000 per annum (Salary offered will be based on skills and experience)
About The FCA
The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA.
Within the Finance Division, the Revenue Operations team is responsible for collecting data, modelling fees and invoicing fee payers, to raise the Annual Funding Requirement for the FCA each year. In addition, we operate a shared service collecting fees and levies for eight other regulatory organisations including the Prudential Regulation Authority, Financial Services Compensation Scheme levy, Financial Ombudsman Service and the Money Advice Service.
The Revenue team are responsible for identifying the population of firms to be billed for fees & levies and into which fee-blocks they should be allocated and then collecting the fees. In total, the Revenue team collected in excess of £2.0bn in 2024/25.
What will you be doing?
- Take responsibility for a large portfolio of firms and maintain a relationship with these firms to be able to respond to queries and ensure that payments are made on time
- Responsibility for ensuring that fee tariff data is submitted by firms accurately, which includes applying policy and the FCA Handbook rules to the information submitted by firms
- Taking responsibility for completing and managing ad hoc projects which may include cross-FCA collaboration and liaison with external stakeholders
- Monitoring and maintaining client accounts, dealing with a variety of firms in line with our correspondence standards
- Providing data and data analysis for stakeholders on an ad hoc basis
- Liaising with internal and external stakeholders to research and resolve queries and demonstrating the ability to resolve complex calls/queries relating to fees from other departments within FCA
What will you get from the role?
- Have the opportunity to develop a range of skills and credit control experience
- Be directly involved in helping the FCA to meet its funding objectives
- Significant customer service exposure to external stakeholders
Which skills are required?
We are a Disability Confident Employer; therefore, disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. (To learn more about the Disability Confident Scheme Click Here)
Minimum
- Proven experience of credit control within the financial services sector
- Demonstrable evidence of providing excellent customer service
Essential
- Strong analytical and organisational skills with proven ability to analyse information and present outcomes in a timely manner
- Ability to manage conflicting priorities and escalate issues when required, so that work is completed on time and to agreed standards
- Excellent interpersonal skills - ability to interact with people at all levels, communicating information clearly, concisely and confidently on a wide range of issues (both written and orally)
- Good Excel skills (pivot tables, V-lookups, IF statements)
- A good team player willing to actively contribute in team meetings and in other areas where input is required
- Reliable and enthusiastic self-starter with initiative and confidence
- Willingness to be pro-active by identifying process improvement (this includes identifying problems and having the ability to develop solutions to these which are confidently presented to management. Knowledge of, or interest in, the FCA and its funding)
Our Values & Diversity
We are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.
Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.
Did you know? 50% of our Executive Committee were the first in their family to attend university.
The FCA is committed to achieving greater diversity across all levels of the organisation. Given this, we particularly welcome applications women, minority ethnic, disabled, and neurodivergent candidates for our associate role.
Benefits Of Working At The FCA
- 25 days holiday per year plus bank holidays
- Hybrid working (work from home up to 60% of your time)
- Private healthcare with Bupa
- A non-contributory Pension of at least 8%
- Life assurance
- Income protection
We also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package, tailored to suit your lifestyle.
We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part-time, staggered hours, and job shares. We can’t promise to give you exactly what you want but we can explore what might work best for both sides.
Follow this link to see what life is like at the FCA - Life at the FCA
Application Support
We are dedicated to removing barriers and ensuring our application process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.
If you have an accessibility need, disability, or condition requiring changes to the recruitment process, please contact your recruiter using the details below and they will be happy to discuss this further with you.
Useful Information and Timeline
- This role is graded as: Associate – Level 9 – Corporate
- Advert Closing Date: 16th January 2025
- CV Review/Shortlist: 17th to 22nd January
- First Round Competency Based Interview: W/C 27th January
Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.
Got a question?
If you are interested in learning more about the role, please contact:
- For internal applicants, please contact Sara Holland at Sara.Holland2@fca.org.uk
- For external applicants, please contact Ifrah Azam at Ifrah.Azam@fca.org.uk
Applications must be submitted through our online portal. Applications sent via email will not be accepted