Credit Controller

Leicester, England, United Kingdom

11/18/2024

Job Description

Credit Controller

Leicester (Hybrid working available)

Bellrock Group are currently searching for an experienced Credit Controller to join the team! As Credit Controller, you will be responsible for managing the debts of the business, which include, ensuring timely payments are made, reconciling invoices, resolving account queries and managing debt recovery. This role requires building and maintaining strong relationships with customers to ensure the smooth running of cashflow. All the above activities are to be carried out within strict given SLA’s to ensure a smooth month end process.

Key Responsibilities

• Taking a proactive role in managing and collecting debts of company debtors and identifies accounts that will require special attention and works with minimum direction on collections.
• Monitoring debtor account balances
• Maintains accurate and up to date customer details and account records
• Being able to communicate in an efficient yet friendly manner with customers, as well as with the broader accounts receivable team and senior management team.
• Improves and implements debt collection procedures and policies that ensure timely payments while maintaining a high level of customer retention and initiate legal procedures if necessary
• Reconciling complex accounts that have been escalated from the billing team
• Assisting in organising monthly debtors calls with the relevant internal stakeholders
• Follow escalation process for potential bad debts and liaise with senior management regularly on outstanding items and actions that have been taken.
• Should have a keen eye for detail and be able to work in a fast-paced environment
• A thorough understanding of all the systems that the Financial Processing department would be required to use which include but are not limited to, Access Dimensions, Focal Point, BIP, LENS and Concerto. Proposing improvements where identified
• To be conversant with other relevant Finance processes to enable the provision of holiday and sickness cover for colleagues as and when required.
• To ensure compliance to all relevant statutory duties under the Health and Safety at Work Act, details of which are listed within the Company’s Health and Safety Policy
• Any other reasonable duties which may be requested
  
  

Skills & Experience

• Ability to work quickly and accurately
• IT literate & competency on ERP systems
• Must have Intermediate or Advanced level Excel
• Accounts Receivable knowledge required
• Excellent Customer Service
• Excellent communication skills, coupled with confidence and persistence
• The ability to keep calm under pressure
• Adherence to processes and procedures
• Experience of working with multiple systems would be beneficial
• Ability to verbalise queries with costs of work and agree resolutions
• Being able to deal with customer conflict and challenge
• Understanding of accounting principles and contract terms
  
  

Working arrangements

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from the Leicester office two days per week, whilst the other 3 days can be worked from home.

What can we offer you?

Upon joining Bellrock, you can expect a comprehensive benefits package including:

• 25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)
• Salary exchange pension scheme
• Life cover
• Paid sick leave
• Health Assured employee assistance and wellness program
• Enhanced maternity, paternity and adoption leave
• Salary sacrifice schemes: Cycle to work
• Holiday purchase scheme of additional 5 days per year
• Offers and discount scheme designed to save money on everyday shopping and essentials
• Healthcare Cashplan
• MotorSave Scheme
• Refer a friend
• Liftshare
• Virtual GP
  
  

Helping you to shine

We’ve always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.

So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life.

Ready to start shining?

Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock, we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You.

Apply today.