Credit Controller

Sevenoaks, England, United Kingdom

11/26/2024

Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family and community, Individuality, Care, Aiming Higher and Delighting our guest ensuring a hand picked experience for every guest and employees.

A new opportunity has arisen to join our expanding finance team. We are currently recruiting for a Credit Controller to join Hand Picked Hotels at central support office, which is located in Sevenoaks in Kent.

The Credit Controller will oversee the customer credit accounts across the group, ensuring payments are received within the agreed terms, appropriate levels of credit are maintained for each account and accurate debtor reports are produced and issued to the wider business while providing excellent customer service and preserving customer relationships.

In addition, the Credit Controller will assist the hotel-based staff in their credit control processes, helping to improve their understanding of the requirements around invoicing corporate customers and post-sales contact procedures.

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About The Role

• You will be responsible for Identifying customer accounts with outstanding and overdue account balances by running and analysing reports from the Opera property management system.
• Collaborate with the hotel revenue and sales teams to resolve any billing or payment disputes raised by customers. Investigate discrepancies and work towards resolving them in a timely manner to maintain good customer relations.
• Build and maintain good working relationships with all internal and external customers, ensuring the provision of excellent customer service at all times.
• Follow the company process to ensure payments are received within the agreed terms, proactively contacting customers by phone and email when accounts fall overdue.
• Monitor and assess total credit risk for the group and report on total credit usage.
• Monitor and maintain customer account credit levels by performing regular credit checks.
• Bring any customer accounts with worsening credit scores or which are in breach of their agreed credit limits to the attention of the Group Financial Controller.
• Training and Support: Provide guidance and training to internal teams, including sales and front office teams, regarding credit policies, processes, and best practice. Ensure a consistent approach to credit control throughout the organisation.
  
  

About You

• To be considered for this role, you will need to have recent experience in credit control, ideally within a multi site hospitality industry.
• Being a part-qualified accountant (ACA/ACCA/CIMA) would be beneficial, however study support will be available with this role if required.
• Have advanced user knowledge and experience of Microsoft Office products including Excel, Word and PowerPoint.
• Knowledge of and experience in using Opera PMS is essential.
• Be able to present written information to a high professional standard.
• Must have excellent communication skills.
• Previous work experience in travel and hospitality industry would be an advantage, as would knowledge of Sage Intacct, and other hospitality software.
  
  

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Our Benefits Include

• A competitive salary package, up to £40,000 per annum based on experience.
• This is a Full-Time role working Monday to Friday 9am - 5.30pm, 40 hours per week.
• Company pension scheme with a generous employer contribution.
• Life assurance scheme.
• Study support towards a professional accountancy qualification is available if required.
• Employee Assistance Program to support you with whatever life throws at you.
• Company Sickness Scheme Benefit.
• 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Forward career progression, with access to our In House and external training programs, including apprenticeships up to level 7, which are all supported by our learning and development team.
• £30 staff stays with Hand Picked Hotels per room Bed & Breakfast & 25% discount on all food & drink. Yes, it’s as good as it sounds! Annual loyalty awards (like afternoon teas and overnight stays)
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
• Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.
  
  

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.