Credit Controller

The team

The Finance Department is based in the London and Bristol offices and comprises of four teams - Management Information, Credit Control, Billing and Cashiering & Accounts Payable; each headed by a Manager, reporting to the Head of Finance. This role will be based in the Bristol Office as part of the wider team of 6 (x5 Credit Controllers and Manager all based in London).

The role

To provide front line support to both the London and Bristol offices in order to assist the practice groups in managing their working capital efficiently, reducing the level of lockup and debtors and ensuring compliance with the Firm's cash collection processes and policies in order to maximise revenue.

The role involves extensive collaboration with key stakeholders across the business.

You will work closely with the Credit Manager to deliver a result focussed collection service, provide routine and ad-hoc credit control solutions, develop the existing systems and contribute to the strategic direction of the credit control & wider Finance team. This role will be heavily focused on our Insurance practice.

Responsibilities include:

• Identify and develop key client contacts necessary to secure recovery
• Undertake pro-active regular reviews and follow up chasing of outstanding debts
• Produce debtor analysis for key clients and partners and ensure compliance with clients specific protocols / SLA's
• Liaise with Partners / client leads and advise of any issues, developing strategies to resolve where appropriate
• Support lawyers with reconciliations and other ad hoc debtor analysis
• Identify any problem debts and ensure compliance with escalation policy
• Meet monthly team and individual cash collection & aging targets
• Adherence to internal credit control procedures (including use of ARCS credit control software), escalation policy and best practice
• Conduct regular Partner meetings with the Revenue Controllers to ensure a joined up approach to the working capital cycle and drive appropriate actions for recovery and debt prevention
• Contribute to internal review of policies and know-how for capturing market information from file inception through to recovery
• Undertake any ad-hoc responsibilities as required from time to time

Knowledge, skills and experience

• Demonstrates a growth mindset and is committed to lifelong learning to build knowledge and expertise.
• Minimum 2 years' Credit Control experience in the legal or insurance sector.
• Experience of varied commercial collections.
• Knowledge of financial controls & SAR's.
• Excellent attention to detail and accuracy balanced by ability to see big picture.
• Confident manner with the interpersonal skills and personal impact to command the respect of lawyers and clients.
• Excellent presentation skills.
• Enthusiastic, positive & flexible approach to new challenges.
• Ability to work unsupervised and on own initiative.
• Highly PC literate with strong systems skills.
• Excellent written and verbal communication skills.
• Develops internal and external client service skills to build collaborative client relationships and ensures the needs of the business are met.
• Develops an organised approach to their work. Plans, prioritises and uses technology to work efficiently.
• Understands the importance of working commercially to achieve the objectives of the team/firm.
• Strong commercial awareness.
• Collaborative and works effectively in a team.
• Strong IT skills and excellent working knowledge of Aderant and ARCS (or similar).
• Committed to being part of a supportive, inclusive and collaborative firm culture.