Credit Controller

Here at Westcoast, we are responsible for distributing some of the best-known global IT brands to resellers, retailers, and other organisations in UK and beyond. We’re an innovative business which thrives on teamwork and the potential of our people. Join us and turn your passion into a rewarding career.

What is the role? 

This is a full-time role based in our main office in Theale (near Reading), in close walking distance from Theale train station.

Our Credit Control team work with our customers to minimise all slow and bad debt, taking an approach that secures the payment of accounts without impacting the relationship that Westcoast has with the customer.

You will work to identify and collect overdue and falling due debts, working towards cash and DSO targets set by the Credit Control Manager.

If you join us, this is what your day to day will look like: 

• Identify and collect overdue debts and debts falling due and ensure, where appropriate, that future payments are made to terms.
• Identify, document and progress to completion all customer queries.
• Process credit stopped orders
• To maximise sales whilst ensuring that there is no exposure to the company on uninsured debt
• To ensure all problems and opportunities for customers are resolved effectively and to agreed parameters
• Assist the Credit Control Administrator / Cashier to maintain the sales ledger effectively
• Monitor the payment performance of existing customers and advise the Manager of cases where payment performance has significantly deteriorated, and all information relating to insolvency difficulties.

Is this the role for you?

To be successful in this role you will have some of the following skills and experience, and the desire to develop in other areas:  

• Previous experience within a Credit Control role is preferred
• Takes a customer-focused approach
• Methodical and applies logic to tasks and decision making
• Works effectively under pressure – maintaining exceptional levels of attention to detail
• Ability to adapt to changing situations with confidence and professionalism
• Able to work well within a small team and takes a flexible and collaborative approach to tasks
• An excellent communicator, internally and externally at all levels
• Well organised and capable of managing your time and prioritising a busy workload
• A confident user of Excel

What will we do for you? 

This is an excellent opportunity to develop your knowledge and understanding of the IT industry, build a career with a Sunday Times Top Track 100 business and develop strong, long standing industry relationships.

• We will help you grow! To help you unlock your full potential and progress your career, we provide you with all the training and development opportunities you will need to succeed. We offer funded Apprenticeships, work-based studies, and professional qualifications.

• We offer a starting salary package of £28,000 - £30,000

• We have a generous benefits package including, 25 days holidays, employee referral bonus scheme, staff purchase discounts on IT products, electronics, mobiles, accessories, and mobile phone contracts. 
• You’ll also have access to Westcoast Wellbeing – including full Employee Assistance services, access to mental health counselling, virtual GP, Physiotherapy and Perks and Rewards, enhanced family leave policies, life insurance and schemes including eye care and cycle to work.

• Our teams enjoy many social and charitable events throughout the year.

What’s next?

If you are ready to work for a company which believes people are the most important asset, highly recognises and rewards their employees, then click apply and complete the short application process (5-6 mins).

Please be aware that our recruitment team handles a high volume of applications, making it challenging to provide individual feedback to every candidate. If you do not receive a response from us within 14 working days, kindly note that we have chosen to pursue other candidates for this opportunity. We appreciate your interest and encourage you to explore future opportunities with us.