CRM Functional Consultant (MS Dynamics)

Your mission:

As the CRM Functional Consultant you will analyse customer requirements and translate them into actionable technical and functional specifications that align business needs with IT development.

Leveraging your expertise in business analysis and AI data models, you will identify and implement cutting-edge solutions within Microsoft Dynamics CRM to optimize functionality, enhance error detection, and drive business efficiency for the Epson sales team. Through detailed business analysis, you will implement best-practice solutions to meet business objectives.

Additionally, provide proactive technical and functional support to CRM users, managing their requests effectively to maximize platform performance and user satisfaction.

Given the importance of adaptability of modern living, this position offers three days of remote work per week.

*Start date for this role will be April 2025

What will you do:

• Analyse customer’s requirements and translate into technical/ functional specifications that can be understood by the business community or used by a professional IT Developer
• Through business analysis, identify the best solutions either already available or to be implemented within the managed CRM platforms according to best practice
• Provide technical and functional support to CRM users through active management of their requests
• Troubleshoot when/ where necessary. Assess and test the cases assigned
• Liaise with system developers to ensure quality of deliverables, timely progression of projects, and adherence to specification
• Occasionally support IT with the configuration of Microsoft Dynamics CRM, based on the agreed specifications

What we ask for:

• Ideally of graduate calibre with a degree in Computer Science, Business Analytics or related disciplines
• Proven functional knowledge of MS Dynamics (with prior exposure to development)
• Able to interpret data and troubleshoot problems with theoretical understanding of relational databases
• Experience of AI data models (including model training for error detection/ correction)
• Able to translate and review business requirements, identify issues and generate possible solutions to complex problems whilst establishing good standard operating procedures. Preferably with full project lifecycle experience
• Numerate with an eye for detail, analytical and logical approach to problem solving with excellent communication skills both verbal and written
• Prioritise workload and manage own time to meet agreed targets and deadlines
• Proficient with Microsoft Office Suite

We are keen to hear from you even if you don’t match all listed requirements, but you identify with our brand and passion for innovation.

What we offer:

Our heritage

We aspire to be an indispensable company, trusted throughout the world for our commitment to openness, customer satisfaction and sustainability. We respect individuality while promoting teamwork, and we are committed to delivering unique value through innovative and creative solutions.

Our commitment to the environment

We all have a role to play in building a better future. For Epson, being a sustainable company means being mindful of every aspect of our organisation – from the smallest lightbulb to the largest factory. It fuels our innovation, drives our growth, motivates our workforce and, ultimately, to contribute to society.

Our people

We believe a healthy culture, strong values, teamwork, and contribution from a diverse range of individuals will help us to strive for excellence.

Our brand

Ranked by Clarivate Analytics as a Top 100 Global Innovator brand for the last seven years running.