CRM Manager - 10 Month FTC
Company
Location
Bolton, England, United Kingdom
Posted At
12/19/2024
Advertise with us.
Please contact: hello@huntukvisasponsors.com
Please contact: hello@huntukvisasponsors.com
Description
Job Overview
About The Role
Our CRM team are a bunch of talented people who all share a passion for the customer lifecycle. As a CRM Manager, you’ll be reporting directly the Head of CRM & you’ll help create amazing customer experiences. From customer acquisition to retention and reactivation - which will all help us to drive customer loyalty across the marketing division.
You’ll lead your team on implementing strategy and adding value, whilst getting to work with AOers from lots of different departments and gain real exposure to the whole business!
Our people are our superpower, and we’re unstoppable when we’re together! We want your ideas to flow, and what better way to make that happen than being under the same roof, where our culture fuels creativity, collaboration and growth. If a £1 bet in the pub between two friends can become the UKs most trusted electrical retailer, imagine what else can be achieved when we we’re together!
Here's What You Can Expect To Be Doing
A Bit About Us
When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too).
We’re known for helping our customers brilliantly - and it’s no different for AOers. We care about more than what’s on your CV, because together we can do extraordinary things.
Our Benefits
Our benefits are designed to cover the moments that matter to AOers. From health and wellness to giving back - you’ll be rewarded inside and outside of work.
About The Role
Our CRM team are a bunch of talented people who all share a passion for the customer lifecycle. As a CRM Manager, you’ll be reporting directly the Head of CRM & you’ll help create amazing customer experiences. From customer acquisition to retention and reactivation - which will all help us to drive customer loyalty across the marketing division.
You’ll lead your team on implementing strategy and adding value, whilst getting to work with AOers from lots of different departments and gain real exposure to the whole business!
Our people are our superpower, and we’re unstoppable when we’re together! We want your ideas to flow, and what better way to make that happen than being under the same roof, where our culture fuels creativity, collaboration and growth. If a £1 bet in the pub between two friends can become the UKs most trusted electrical retailer, imagine what else can be achieved when we we’re together!
Here's What You Can Expect To Be Doing
- Define the multi-channel CRM campaign strategy in line with overall business objectives
- Lead the planning, delivery, development and optimisation of the weekly email campaigns making sure we deliver all bought in manufacturer activity while also building AO brand advocacy and a feeling of community with our customers
- Manage and develop a team of 2
- Develop and improve our sophisticated campaigns through identifying and understanding core customer segments and their needs through RFM modelling and cluster analysis
- Continuously look for ways to improve reach, deliverability, engagement and customer experience
- Explore and introduce new ways of engaging with our customers in line with their needs and expectations
- Collaborate with our Customer Experience team and set the vision and plan for loyalty, advocacy and customer experience
- Collaborate with design and development to explore ways in which we can drive efficiency and speed in our production process to allow creation of content and comms at scale
- Analyse findings, identify trends to share and recommend a course of action to the business
- Experience in a similar role using enterprise level CRM
- Experience in setting CRM strategy and plans, campaign planning, delivery and optimisation
- Comfortable analysing and using data to guide decision making
- Experience developing email marketing content
- Experience in segmentation, targeting and personalisation at scale
A Bit About Us
When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too).
We’re known for helping our customers brilliantly - and it’s no different for AOers. We care about more than what’s on your CV, because together we can do extraordinary things.
Our Benefits
Our benefits are designed to cover the moments that matter to AOers. From health and wellness to giving back - you’ll be rewarded inside and outside of work.
- Our Value Creation Plan; We've created a unique long term bonus plan for every AOer to share in our success, giving you the opportunity of an exceptional reward in return for exceptional business performance.
- Holidays; 25 days, plus bank holidays (increasing to 27 days after 2 years with us!)
- Pension; Contribute 5% of your annual salary and we'll do the same, giving you a little extra support for the future.
- Be a VIP at the AO Arena; we have loads of opportunities to win free tickets and pre-sale access!
- Health & wellbeing; discounted gym membership, an onsite spa and our Help @ Hand scheme giving you access to virtual GP’s, Mental Health support and much more.
- Discounts; exclusive discounts across our product range.
- Family leave; Enhanced Maternity, Paternity and Adoption leave.
- Making a difference; 2 fully paid days a year to donate your time to any charity of your choice.
- On site perks; start your day with free on site parking, grabbing a complimentary breakfast and a coffee at our subsidised Starbucks!
Advertise with us.
Please contact: hello@huntukvisasponsors.com
Please contact: hello@huntukvisasponsors.com