Customer Account Co-ordinator

Basingstoke, England, United Kingdom

1/12/2025

The Vacancy

We currently have an exciting opportunity for a Customer Account Coordinator to join our Customer Delivery & Account Management team within the Currency division on a 12-month fixed term contract.

As part of this team, you will be responsible for supporting our Customer Delivery Managers with the management of orders following award and contract handover through to the final product delivery to the customer.

Throughout the project lifecycle, you will be responsible for key administrative tasks such as; preparation and ownership of design meetings and outputs, ensuring compliance with our contractual requirements, preparation of factory materials and working with the customer and our shipping department to arrange product delivery.

Key Responsibilities

• Effective management of the BNOF (Bank Note Order Form) from order receipt to order completion and in line with factory KPI’s
• Preparation of materials for Manufacturing Sites
• Completion of the Order Acknowledgement Pack which is distributed to customer and internal stakeholders
• Create and distribute Order Receipt reports in Ark/Keren
• Control and manage order changes through the amendment process
• Creation of order management folders within SharePoint with all relevant Project Tools (Project Planner, Issues Log, Cost Control)
• Supporting the Customer Delivery Manager in the application and closing of Guarantees and working with the Guarantee Manager
• Requesting shipping information from Shipping which best meets customer requirements and sending the SCF (Shipping Communication Form)
• Paper Packs;
• Collate relevant reference material from design, customer delivery managers, central planning or the customer contract. The reference material will include full sheet layout, single note layout, watermark design & thread reference.
• Responsible for adding information into the paper packs including technical specification, packing detail & shipping documents.
  

Contract type: Fixed Term (12 months)

Working hours: Full Time – 36.5 hrs per week

Base location: Basingstoke

Skills, Qualifications & Experience

• Excellent attention to detail
• Additional languages - Spanish, French, German (desirable)
• Articulate and able to multi-task effectively
• Experience of Project Support in PMO environment
• Able to work in a pressurised environment with tight timescales
• Self-motivated and directed, with the ability to effectively prioritise and escalate tasks in a high-pressure environment
• Takes personal responsibility for resolving issues when highlighted by internal and external customers
• Ability to identify process improvements
  
  

About De La Rue

Established over 200 years ago, De La Rue is an award-winning international business operating across six continents. We are at the forefront of new developments in the delivery of security and integrity of Currency products and the provision of Product Authentication solutions.

Specialising in product design, international manufacturing, and digital solutions, we are trusted by Governments, Central Banks and brands to provide secure products and services that protect economies, revenue sources and reputations.

Benefits

• Hybrid working opportunities
• 26 days annual leave exclusive of bank holidays
• Chance to buy or sell holiday as part of our Annual Leave Flexibility Scheme
• Contributory pension scheme (De La Rue pay 1.5x the employee’s contribution which can go up to a maximum of 6%)
• Life assurance - 4x annual salary
• Private health insurance
• Cycle to Work Scheme
• Subsidised Gym Memberships
• Enhanced family friendly policies
  
  

Join the Team

We want to work with people like you from all backgrounds and experiences, to help us gain a diverse workforce with a broad outlook and sharp expertise. We are looking for people unafraid to go that extra mile, bringing with them unique characteristics and abilities.

Show us you have what it takes and we'll reward you with a great place to work alongside other great people. Global business, global people. We think De La Rue is an amazing place to work. But don't just take our word for it.

Join The Team And Create Your Own Story

Working at De La Rue

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