Customer Assurance Specialist
Company
Location
Manchester, England, United Kingdom
Posted At
11/9/2024
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Please contact: hello@huntukvisasponsors.com
Please contact: hello@huntukvisasponsors.com
Description
About The Role
As a Customer Assurance Specialist in our Validation Team, you’ll play a key role in the final step of our sales process. Once a customer's finance is successfully approved, you’ll connect with them to share the exciting news that they can collect their new vehicle! On the collection day, you’ll facilitate the final transaction with the dealership, confirming all payout details, and setting up the customer with our 30-day breakdown cover and warranty, which is commission-based.
In the coming months, this role will expand to include selling and renewing warranties for existing customers, offering even more commission-earning opportunities. This role is fast-paced and highly interactive, requiring strong sales skills, the ability to build rapport, and effective communication with both customers and dealerships. You’ll spend around 4-5 hours daily on the phone, handling constant inbound inquiries and messages, assisting with customer queries, cancellations, and retentions.
Opportunity for professional growth, including progression to Account Manager
40 hours per week (full time) Mon-Fri 9am-6pm, x 1 10am-7pm. Occasional weekend days with a day off in lieu during the week, (one Saturday and one Sunday or two Saturdays a month)
About You
About Us
As an equal opportunity’s employer, the 247 Group is committed to the equal treatment of all current and prospective employee’s and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the 247 Group.
As a Customer Assurance Specialist in our Validation Team, you’ll play a key role in the final step of our sales process. Once a customer's finance is successfully approved, you’ll connect with them to share the exciting news that they can collect their new vehicle! On the collection day, you’ll facilitate the final transaction with the dealership, confirming all payout details, and setting up the customer with our 30-day breakdown cover and warranty, which is commission-based.
In the coming months, this role will expand to include selling and renewing warranties for existing customers, offering even more commission-earning opportunities. This role is fast-paced and highly interactive, requiring strong sales skills, the ability to build rapport, and effective communication with both customers and dealerships. You’ll spend around 4-5 hours daily on the phone, handling constant inbound inquiries and messages, assisting with customer queries, cancellations, and retentions.
Opportunity for professional growth, including progression to Account Manager
40 hours per week (full time) Mon-Fri 9am-6pm, x 1 10am-7pm. Occasional weekend days with a day off in lieu during the week, (one Saturday and one Sunday or two Saturdays a month)
About You
- Sales-driven, efficient, and professional communicator
- Skilled at building and maintaining relationships
- Organized, able to handle pressure, and thrives in a busy, team-oriented environment
- Comfortable spending substantial time on the phone with customers and sales teams
About Us
- Commission
- Subsidised Onsite Parking.
- Free fruit, barista bar and juice bar.
- Onsite gym.
- Free transport to and from Piccadilly.
- Birthday off!
- Enhanced maternity, paternity and adoption leave pay.
- Time off from day-one for fertility appointments.
- Discount club.
- Healthcare Cash plan.
- Free Employee Assistance Programme.
- Excellent career progression across the business.
As an equal opportunity’s employer, the 247 Group is committed to the equal treatment of all current and prospective employee’s and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the 247 Group.
Advertise with us.
Please contact: hello@huntukvisasponsors.com
Please contact: hello@huntukvisasponsors.com
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