Customer Experience Coordinator

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.

The Franke Coffee Systems division is a leading global provider of state-of-the-art solutions for professional coffee making. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.

The Customer Experience Coordinator is responsible for managing the inbox and liaising with customers, account managers, service providers, and other departments. This role demands strong organizational skills, excellent communication abilities, and the flexibility to thrive in a dynamic work environment.

Skills and Competencies:

• Exceptional organisational and time-management skills.


• Strong communication and interpersonal abilities.


• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and scheduling software.


• Ability to multitask and adapt to changing priorities in a fast-paced environment.


• Attention to detail and problem-solving skills.

Key Attributes:

• Proactive: Ability to anticipate needs and take initiative.


• Team Player: Works well with others and supports team objectives.


• Customer-Focused: Prioritises customer satisfaction and ensures high-quality service.


• Flexible: Willing to step into different roles and take on additional responsibilities as needed.

Working Conditions: May require extended hours during peak periods or special projects. Office based in our St Albans head office

• Opportunity to work in a collaborative and innovative environment.


• Professional growth and development opportunities.


• Competitive salary and benefits package.


• Be part of a company committed to excellence and innovation.

For more information see: www.franke.com

Important information for all executive search companies, headhunters and HR consultants

The Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. Any CV/resume vitae submitted to Franke or its employees by external recruitment agencies without a valid written recruitment agreement related to the position in question shall be deemed the sole property of our company. In the event that a candidate presented by an agency is hired in our company and there is no prior agreement, no fee will be paid.