Customer Representative (Environmental Compliance)

What will I be doing?

Valpak is a dynamic and forward-thinking environment, where innovation is valued. Valpak is continually evolving to address the changing landscape of environmental regulations and sustainability. Valpak is at the forefront of environmental compliance and sustainability solutions, helping to make a positive impact on the planet and a more sustainable, waste-free future.

Valpak Data Insights work with and for our 400+ customers, to build an accurate data set to ensure our customers are compliant with a range of legislative and voluntary commitments. We liaise with suppliers, conduct bespoke weighing services, and use our market leading product and packaging weights database, to fill in the gaps. The result is a detailed, comprehensive data set of the customers business obligations that can be viewed and reviewed in our Insight Platform. In addition to helping our customers to be compliant, we provide actionable insights derived from our data to help our customers make informed decisions & drive towards their sustainability goals.

The EPR Customer Representative role is customer focused, with some data elements. As the EPR Customer Representative you will support a portfolio of our key customers by being the primary point of contact. Your main responsibilities will include working collaboratively with the EPR Data Consultant to ensure that timely and accurate submissions are made for our key customers. As well as maximising the value our customers derive from our services, addressing issues proactively, working to ensure our customers goals are understood and met, and leading upselling opportunities.

The EPR Customer Representative should be a highly motivated, pro-active individual who thrives on delivering customer service excellence, sustaining long-term customer relationships, and contributing to service development based on customer feedback.

Key Accountabilities

Account Management

• Manage a portfolio of accounts covering all Producer Responsibility legislation (Packaging, EPR, Plastic Packaging Tax, WEEE and Batteries) across a multi-tiered service offering

Collaboration

• Communicate effectively with EPR Data Consultants to ensure the customers’ critical path is created, shared, and adhered to.
• Ensure progress, customer queries and expectations are shared with the Data Insights Analyst

Timely and Accurate Submissions

• Work in partnership with the EPR Data Consultant to ensure all submissions are planned and delivered prior to deadlines
• Ensuring that data submitted to the relevant authorities complies with legal requirements and regulations
• Attend and lead audits of client’s data collection methods and submissions
• Provide bespoke training and support to customers

Industry & service knowledge

• Maintain an up to date understanding of the wider industry, hot topics, policy updates & service developments

Customer Service Excellence

• Build and maintain strong working relationships with our customers
• Facilitating free flow communication between Valpak and our customers
• Share insight between our customers and the Data Insight Analysts
• Lead customer meetings & represent Valpak at audits and events

Service Growth

• Identify and understand the needs and goals of the customers and collaborate with the operations team to affect service innovations and enhancements
• Use a comprehensive knowledge of Valpak services to generate cross and up selling opportunities

About you

You will have:

• Excellent written and verbal communication skills
• A customer-centric approach
• Ability to quickly take on large quantities of technical information
• Highly IT literate in MS suite
• Solution orientated problem-solving ability
• Collaborative working style
• Excellent planning, scheduling and organisation skills
• Full, clean UK driving licence.
• Minimum: Educated to at least A level standard or equivalent
• Desirable: Educated to Degree level or equivalent.

Benefits & Rewards

• Dual Location / Hybrid worker Status
• Participation in our annual Incentive Plan (VIP) - up to 10% bonus
• 25 days annual leave plus bank holidays
• Option to buy and sell up to 10 days annual leave
• Access to voluntary benefits including private medical insurance, cycle to work scheme, subsidised gym membership
• Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes
• Pension scheme up to 8% employer contribution
• Access to reward & discount platform
• Wellbeing initiatives
• Volunteering day

We reserve the right to bring forward the closing date of our job vacancies if we receive a suitable number of high-quality applications from which to make a shortlist. We recommend that you apply for our roles as soon as possible rather than wait until the published closing date