Customer Retention Advisor

Crewe, England, United Kingdom

1/6/2025

Job Advert

Job Title: Customer Retention Advisor

Location: Radius Arden Square, Crewe, CW1 6HA

Schedule: Monday - Friday from 08:30 - 17:00 (no weekends, evenings or bank holidays)

Heard of us?

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity, and technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

Job Purpose

The role of Customer Retentions Advisor is important to us. You will be responsible for understanding why customers are looking to close their accounts and offer a suitable resolution to retain their business with us.

We would love to welcome you to our brand-new Arden Square building for the days you are in the office. You’ll report into Becky Taylor, Customer Retentions Manager.

Your Key Responsibilities Day To Day Will Be…

• First point of contact for customer cancellation requests over the phone and email.
• Review customer cancellations to determine the root cause.
• Retain existing customers through investigation, problem solving and resolution of queries.
• Build good relationships with internal stakeholders including customer service, tech support and installations.
  
  
  

What do we expect of you?

• Good customer service skills.
• Self-motivated, capable of working on own initiative.
• Good organisational skills.
• Have a good understanding of Microsoft Office (Excel, PowerPoint, and Word).
• High functioning in a fast-paced environment.
• Experience in a customer service/retention role (desired but not essential).
  
  
  

What can you expect of us?

• A friendly culture that mirrors our proposition to our customers.
• A fast-growing organisation that defines itself as being agile and innovative.
• A drive for continuous improvement, which you will be empowered to get behind from day one.
• A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
  
  
  

And of course, you will be compensated competitively along with bonus potential and a good range of core benefits.

Not only will you have the chance to further your career development within Radius, you’ll have access to our competitive reward and benefits package. This includes core company paid benefits such as a Defined Contribution pension scheme, Performance bonus (% dependent upon department), Enhanced Maternity pay, Cycle to work and Electric Car Scheme a whole host of options to support your physical, mental, and financial wellbeing.

Still curious?

If you feel we are a good match for each other, you can apply online now!

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

Data Analysis, Data Analytics, Customer Retention, Data Driven, Data Led, Complaints Advisor, Complaints Administrator, Complaints Manager, Customer Retention Advisor, Customer Retention Officer, Complaints Officer, Analytics Advisor.

We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR.

N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Department

HR & Facilities

Contract type

Permanent

Hours

Monday - Friday 08:30-17:00

Salary

£40,000 OTE