Customer Service Administrator (3 - 4 Month Fixed Term Contract)

Manchester, England, United Kingdom

12/18/2024

Job Description

As we approach one of our busiest periods we're keen to hire extra support across our Customer Service Administration and Customer Support teams on a fixed term basis. Whether you're only able to commit for 3 months or looking for that first step to gain experience in the financial services, we've got some great opportunities!

The purpose of the role is to provide support for our customers across our award winning product range. Working in our Exchange Quay, Manchester office, day to day responsibilities include:

• Processing customer requests
• Handling financial transactions
• Producing letters and emails
• Working efficiently with our internal systems and maintaining accurate records on our databases
• Resolving customer queries via phone and email
  
  

Knowledge & Experience:

• You will have a minimum of 5 GCSEs grades 9-4 (A*-C) or equivalent, including Maths and English.
• Experience in a customer-focused environment.
• A strong commitment and ability to deliver excellent customer service.
• Excellent attention to detail.
• Proficient numerical skills.
• Strong communication skills, both written and verbal.
• Competent IT skills, including Word, Excel and Outlook.
• Ability to work to deadlines and under pressure, at times unsupervised
  
  

About us:

AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers, to DIY investors with little to no experience. We have over 542,000 customers using our award-winning platform propositions to manage assets totalling more than £86.5 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures.

Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company.

Headquartered in Manchester with offices in central London and Bristol, we now have over 1,450 employees and have been named one of the UK's 'Best 100 Companies to Work For’ for six consecutive years.

What we offer:

• Starting salary of £24,720 per annum
• Generous holiday allowance plus bank holidays
• Casual dress code
• On-site gym and personal trainer led classes
• Paid volunteering opportunities
• Free social events and more
  
  

AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work.

We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need.

If you like the sound of the above, or just want to know more about the company and the role, we'd love to speak to you.