Customer Service Advisor

Manchester, England, United Kingdom

12/19/2024

CUSTOMER SERVICE SPECIALIST / MANCHESETER CITY CENTRE / HYBRID/ PERMANENT/ £22,308 PLUS BENEFITS

About The Team / Role

WEX Europe Services Ltd are the owner of the Esso Fuel card portfolio, with office across Europe and the US. We are a rapidly expanding business and pride ourselves on our vibrant working environment and desire to help employees realise their potential.

As part of the Customer Service team, you will be supporting a wide range of operations teams across Europe, undertaking a wide variety of tasks that are required to maintain the business supporting a growing Fuel Card Business.

What’s on offer?

• Annual company bonus
• 37.5 hour week- Monday to Friday, no evenings or weekends
• Hybrid working from our Manchester City Centre office (1 – 2days per week)
• Industry leading pension
• 25 days holidays plus bank holidays – with the opportunity to purchase additional holidays
• Life assurance
• Income protection
• Discount & perks platform
• GymFlex
• Cycle2Work Scheme
• Employee wellbeing platform
  
  

How You’ll Make An Impact

• Logging of all customer queries and actioning where necessary
• Working across multiple platforms / databases
• Production of Customer Transaction files and reports
• Provide support to customers using website / systems provided
• Carry out data entry for Customers & cards
• Answering phone call from customers – within set criteria and within parameters west out by the company
• Liaising with all staff both in Manchester and in European Offices
• Providing on-going support to colleagues and highlight training requirements to Team Leader
• Investigating transaction declines & velocity queries
• Advise Sales of customers commercial queries
  
  

Experience You’ll Bring

• Previous experience in a similar Customer Service Role
• Ability to mentor, develop & improve skills of others
• Adaptable to organisational changes
• Excellent communication skills – written & verbal
• Ability to build a powerful sense of ownership and teamwork
• Establish and maintain co-operative and effective working relationships
• Flexibility to provide cover for other positions with the ability to standing for Shared Services Manager
• Make identifiable contributes to business objectives
• Positively represent the company
• Self-motivated, organised and can work on own initiative
• Taking ‘ownership’ of problems
  
  

What’s next?

If you believe you have the passion to join our Customer Service Team and wish to help grow WEX then please APPLY TODAY for immediate consideration

Due to the volume of applications received, unfortunately it is not possible to respond to each one individually, applicants that are shortlisted will be contacted within one week of application

We do not accept speculative CVs. Any CV received by WEX will be treated as a gift and eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by the Talent Acquisition team.