Customer Service Advisor - Hybrid (Preston)

Preston, England, United Kingdom

12/10/2024

Join our dedicated team and take on the pivotal role of a valued Customer Service Advisor, committed to providing comprehensive assistance across various customer inquiries. As part of your role, you will utilise our cutting-edge Customer Relationship Management system, gaining access to vital customer information such as scanned application forms and relevant documents. Your primary responsibility will involve leveraging a repository of information and frequently asked questions to ensure each customer inquiry receives top-notch support.

You will engage directly with customers through phone calls, written communications, or web chat, delivering tailored solutions effectively to meet their needs. It is important to note that certain accounts may involve handling sensitive and confidential information, requiring the highest levels of discretion and sensitivity toward potentially distressing content. Your commitment will be instrumental in ensuring our customers receive the support and care they deserve. Please note: This is a hybrid role based in Preston. You will be required to be in the office 2 days a week from day one. Upon completion of training you will transition to Gradbay, which will be on site for a minimum of 1 week providing you with personalised guidance and mentorship needed for your journey ahead.

HGS Champions a Coaching Culture

HGS is dedicated to fostering a culture of coaching where continuous learning and development are integral to everyday life. Our coaching culture empowers employees to achieve their full potential, with support from colleagues, managers, and mentors, through feedback, mentorship, and diverse learning opportunities. If you are passionate about growth, both for yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration.

Benifits Of Working

HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people-first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!

Plus, Working With HGS Comes With Benefits Like

• £11.44 an hour, plus overtime opportunities
• Hybrid - Location: First Floor Building D, West Strand Business Park, West Strand, Preston, PR1 8UY
• Refer-A-Friend bonuses
• Employee assistance programs
• 28 days holiday, inclusive of bank holidays
• Development opportunities
• People-focused environment where you will make lifetime connections and friendship
• Access to HGS Ignite, our dynamic employee benefits program, offering you personalized wellness and financial perks to enhance your career and personal journey.
  
  

Looking For JD

• Professionalism and focused on brand standard
• Flexible team players who enjoy a fast paced environment and variety in their role and excited by change 
• Self-starters who take ownership and accountability over every customer journey 
• Analytical and interested in legal issues 
  
  

Requirements JD:

• Customer service/contact centre experience
• Willingness to travel to First Floor Building D, West Strand Business Park, West Strand, Preston, PR1 8UY twice a week
• IT literate, and experience using Microsoft packages (inc Word, excel)
• Excellent communication skills, including multi-channel customer communication and complaint management. 
• Educated to GCSE standard
  
  

As an equal opportunity employer, HGS is dedicated to inclusivity, proudly upholding the Disability Confident Commitment, Social Mobility Pledge and Armed Forces Covenant. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.