Customer Service Advisor - Telematics

Crewe, England, United Kingdom

12/16/2024

Job Advert

Customer Service Advisor – Telematics

Location - Crewe (Arden Square)

Salary – £24,000 + bonus

Heard of us?

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

Job Purpose

The Radius Telematics Operations department are seeking a skilled and customer-focused individual to join our team as a Customer Service Advisor in the field of Telematics. As a Customer Service Advisor, you will play a vital role in providing exceptional support to our customers, ensuring their satisfaction and resolving any issues they may encounter.

We would love to welcome you to our Crewe office, working hours of Monday - Friday 8:30am – 5:00pm.

What is Kinesis?

Kinesis is our fleet management service. Using satellite technology to communicate directly with the engine management systems of our customer vehicles, Kinesis shows live vehicle locations, journey history and highlights exactly how a customer’s vehicles are being driven to help manage their fleet. All this can be viewed through Velocity, our online management portal, which allows customers to manage all their cards and services with one single login.

Your responsibilities day to day will be…

• Provide outstanding customer service and support across various channels, including inbound calls, webchats, emails, and tickets.
• Engage with customers professionally and empathetically, actively listening to their concerns and providing effective solutions.
• Troubleshoot and resolve customer enquiries, 1st line technical issues, and service-related problems in a timely manner
• Demonstrate in-depth knowledge of Telematics systems, including hardware, software, and associated technologies.
• Educate customers on the functionalities and benefits of Telematics products to enhance their understanding and usage.
• Collaborate with cross-functional teams, such as technical support and implementations, to address complex customer issues and ensure their resolution.
• Maintain accurate and detailed records of customer interactions and transactions in our CRM system.
• Escalate critical issues to the appropriate departments and follow up to ensure timely resolution.
• Stay up-to-date with industry trends, telematics advancements, and product updates to provide accurate and relevant information to customers.
• Identify opportunities for process improvement and contribute to the enhancement of customer service procedures.
  
  
  

What do we expect of you?

• Proven experience in a customer service role, preferably in the Telematics or automotive industry.
• FCA experience would be beneficial but not essential.
• Strong communication skills, with the ability to articulate complex technical concepts in a clear and concise manner.
• Proficiency in working across multiple platforms such as inbound calls, webchats, emails, and tickets.
• Excellent problem-solving skills, with the ability to think analytically and provide effective solutions.
• Outstanding interpersonal skills, with the ability to build rapport and establish positive relationships with customers.
• Detail-oriented mindset, with strong organisational and multitasking abilities.
• Flexibility to work in a fast-paced environment and adapt to changing priorities.
• A team player & can-do attitude.
• Strong attention to detail and consistent accuracy.
• Good knowledge of Microsoft Office Products.
• Good standard of literacy in written English.
  
  
  

What can you expect of us?

• A friendly culture that mirrors our proposition to our customers
• A fast-growing organisation that defines itself as being agile and innovative
• A drive for continuous improvement, which you will be empowered to get behind from day one
• A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
  
  
  

And of course, you will be compensated competitively along with bonus potential and a good range of core benefits.

Still curious?

If you’re interested but not sure if you have all the criteria listed... have a chat with us. We are open to applications from varied backgrounds.

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR.

BDE / Sales / New Business / Telesales / Outbound Sales / Sales Advisor / Business Development / Account Manager / B2B

Department

Customer Service & Operations

Contract type

Permanent

Hours

Salary

Competitive