Customer Service Agent

Newcastle Upon Tyne, England, United Kingdom

12/20/2024

Job Description

At DXC we have a long-established partnership with a Major UK High Street Bank, where we manage their personal lending business. We provide support to customers, calling us with enquiries and requests about their loan account.

We are looking for colleagues to join our team of Customer Service Advisors putting our customers at the heart of everything we do every day. Is that you?

• Do you have a passion for helping make things simple and easy for customers?
• Do you enjoy getting your teeth into supporting with more complex requests that may need teamwork with colleagues from other areas?
• Do you get satisfaction from knowing you’ve helped achieve the right outcome for a customer, and even better getting it right first time?
  
  

Then this is a role you will be interested in.

What are we looking for in our Customer Service Advisors?

• Sociable, helpful and eager to provide excellent customer service to customers
• Able to work in a fast-paced environment, ensuring defined processes are followed.
• A good eye for detail, ensuring customer records are kept up to date and are accurate
• Keen to take responsibility for managing customer information in line with GDPR Experience of working with computer systems
• A Team Player who enjoys collaborating with team mates to deliver that outstanding customer service together, and working together to identify continuous improvement ideas
• And through all this achieve core Key Performance Indicators
  
  

Work Environment

The role is an office based within Newcastle, Cobalt Business Park with easy accessible bus and train links.

Our working hours are between 8am and 8pm, Monday to Sunday – we usually work to a 6-8 week shift rotation so that you can plan around shifts with plenty of notice. There is some evening and weekend work, but these shifts are shared out amongst all colleagues.

What can we offer you?

• Competitive benefit package consisting of private medical insurance, gym membership discounts, contributory pension scheme, 25 days of annual leave
• Mental health first aider's support
• Plus, a lot more on offer
  
  

Are you excited about the opportunity to work at DXC? You should be, see here for a list of the awards and recognition - https://www.dxc.com/us/en/about-us/awards-and-recognition

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.