Customer Service Coordinator

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

• Performing the administration support to our customers service representatives, ensure that we are managing the repair/calibration requests
• Data entry of the service requests, adding prices and data as per the customer’s requirements, raising quotes and dealing with customer’s queries.
• Handling customer collection requests
• Assigning emails to the Customer Service representatives

Required qualifications:

• Customer service experience, in a fast-paced customer service environment
• Typically 2 to 3 years relevant experience in an administrative role.

Skills:

• Must have excellent written, verbal and presentation skills
• Excellent teamwork, with a proactive mentality
• Must be detail-oriented and have excellent customer service, organizational and follow-up skills
• Must be able to interact effectively and cooperatively with employees at all levels
• Must be able to operate in a complex organization and handle multiple tasks simultaneously.
• High level of initiative, creativity, flexibility and ability to work in a team.

Careers Privacy Statement

***Keysight is an Equal Opportunity Employer.***