Customer Service Coordinator

Solihull, England, United Kingdom

12/5/2024

Are you a talent looking to build business skills, gain experience, and take on exciting challenges? Grow your career with Trelleborg and start shaping the industry from the inside.

Who are we?

Trelleborg is a world leader in engineered polymer solutions for almost every industry on the planet. At Trelleborg Sealing Solutions, we are a leading global supplier of sealing solutions. Our engineered polymer solutions seal, damp, and protect aircraft and terminal equipment, and are carefully tested and used in almost every major aircraft program, including airframes, aircraft engines, flight control systems, and landing gears. We work closely with leading industry brands to accelerate their performance, drive their business forward, and shape the industry. Our Solihull office markets our sealing range to Industrial and Aerospace customers, providing local design and service support.

We are seeking a Customer Service Coordinator to join our UK Aerospace team. As part of this dynamic team, you will play a vital role in contributing to the achievement of TSS UK Aerospace objectives.

In addition to a competitive salary, you will also benefit from,

• Inclusion in company bonus scheme
• Hybrid Working: 37 working hours a week split 40% home working and 60% office working
• Core Working Hours 10:00-15:00
• Employee Assistance Program including online GP, Mental Health support, Physiotherapy etc
• Group Income Protection and Group Life Assurance
• Fantastic office facility with free fruit and drinks available in the on-site bistro
  
  

About The Job

Reporting to the Customer Services Manager the primary function of this role is to ensure the customer is provided with a first-class service. Developing an extensive knowledge of all aspects of customer service including company objectives, guidelines, procedures & workflows, that are so important in the Aerospace market.

Your Responsibilities Will Include

• First point of contact for all Aerospace customers enquiries / concerns
• Investigation of customer complaints or concerns.
• Receive and respond to customer’s quotation requests in an accurate and timely manner.
• Acquire feedback from customer and update appropriate systems.
• Receive and process customers' orders / schedules according to Order Review process.
• Prioritize the workload to satisfy the customer needs and meet the Company targets.
• Developing a knowledge of company products / part numbering system
• Ensuring Aerospace guidelines and procedures are adhered to at all times, seeking the Team Leader, Account Managers and Customer Service Manager’s support, if needed.
  
  

For a more comprehensive understanding of the primary duties and responsibilities associated with this role, please feel free to contact us. We would be happy to provide you with a detailed job description.

About The Ideal Candidate

Education and Experience:

• Minimum GCSE Grade C in Maths and English (or equivalent).
• Proficient Microsoft Office skills including Word, Excel, and PowerPoint.
• Experience in a Customer Service role, preferably in Manufacturing, Supply Chain or Aerospace industry.
• ERP experience: SAP experience is preferred.
  
  

Competencies

• Excellent verbal and written communication skills.
• Commercial Awareness
• Planning & Organisational Skills
• Problem Solving Skills
• Attention to Detail
  
  

Behavioral Characteristics

• Lead by example, actively contributing to departmental and company goals.
• Take initiative for personal development.
• Can-do approach
• Collaborate effectively within a team and work independently with efficiency.
• Consistent ability to achieve set targets and objectives.
  
  

Travel Requirements

• Occasional travel within UK to Trelleborg Manufacturing and Customer sites.
  
  

Closing date: Friday 3rd January

Join us in shaping the future of sealing solutions! Apply now to be a part of our team and embark on a journey of innovation and impact.

At Trelleborg our people are #shapingindustryfromtheinside

Trelleborg is an equal opportunity employer! We celebrate diversity and are committed to creating an inclusive environment for all employees. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.