Customer Service / Credit Controller

Bristol, England, United Kingdom

12/2/2024

Company Description

• Contract: Permanent - 37.5 hours per week
• Salary: Circa £29,100 per annum
• Bonus: Monthly bonus paid after probation if set KPIs are achieved
• Location: Bristol - Castlemead BS1 3AG
• Days of Work: Monday to Friday 9:00 - 17:30
  
  

Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible.

Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!

DPD is a Valuable 500 company and a Disability Confident Employer

Job Description

We are currently recruiting a for an experienced and dedicated Credit Management Clerk to join our high performing and friendly Credit Management team based in Bristol Castlemead.

We are looking for a customer focused individual who has a background of fast paced customer service and/or credit management (credit control) based roles.

Key responsibilities of this role will include;

• Resolve customer invoice queries within agreed time scales
• Manage accounts receivable ledger, proactively contacting customers via telephone and email to ensure invoices are paid to agreed payment terms
• Manage customer interactions via telephone and email ensuring our customers expectations are always appropriately met
• Actively engage with internal departments such as Sales, Customer Relationship Management, Customer Services and Finance where appropriate to ensure all of the above are achieved
• Complete ad hoc tasks in relation to the above when appropriate
  
  

Qualifications

About You

As the successful candidate your career history will clearly evidence strong customer service and customer query resolution skills. You will be comfortable handling both inbound and outbound calls and working to tight deadlines and challenging KPI's.

Alongside these you will need to have;

• You will have proven and demonstrable experience of working in a fast paced customer service and/or credit management (credit control) environment
• You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
• You will be polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed customer expectations
• Ability to work as a team player and on your own initiative
• Excellent administration skills with the ability to use Microsoft Office / Google programmes
• Demonstrate high levels of self-motivation and initiative to effectively problem solve.
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.
  
  

Additional Information

About our benefits:

We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Health Kiosks visiting every location
• Vitality at Work
• Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• Free eye tests and support with the cost of glasses
  
  

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.

If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.