Customer Service Officer

St Albans, England, United Kingdom

11/21/2024

We have an exciting opportunity for a Customer Service Support Officer to join our team based in LOCATION. We will offer you a competitive salary of £XXXX per annum.

Founded in 1995 as a small family business, Abbots Care is now a multi awardwinning, CQC rated Outstanding care provider with family values still very much at the heart of what we do. 

As well as being committed to providing the very best care for our service users, we strive to ensure our staff have access to specialist training pathways, career development opportunities and well-being support.

We are the lead provider to Hertfordshire County Council and have an excellent reputation for meeting the needs of the people we support and delivering high quality person-centred care.

What we can offer you as our Customer Service Support Officer:

• Salary up to £24,300 per annum dependent on experience, inclusive of oncall duties.
• Paid development and training to support your career.
• Employee Benefit Scheme.
• Market leading mileage allowance of 40 pence.
• Excellent progression opportunities.
• Diploma training from level 2 to level 5.
• Additional days of holiday added for each year of service.
• Access to Employee Wellbeing app to discuss any worries or issues with our trained employee liaison officers.
• Onsite parking.
• Access to Leading brand discount schemes.
  
  

The Customer Service Support Officer Role:

A new opportunity to work within a customer service role whilst making a difference to people’s lives. You will be the first line support for our Care Workers and Service users. This job will keep you on your toes with no two days being the same, we are looking for a flexible and dynamic individual to support our CQC ‘Outstanding’ organisation.

Key responsibilities as our Customer Service Support Officer:

• First point of contact for our service users.
• Monitoring our electronic monitoring system to ensure we all calls are completed in the agreed time slots.
• First line of support to our care staff in the community.
• Maintaining and updating relevant records and spreadsheets
• Verifying and logging calls for our payroll team
• Other associated support duties.
  
  

What we are looking for in our Customer Service Support Officer:

• A strong customer service background.
• Excellent verbal and written communication skills, you’ll be comfortable on the phone as you are writing emails.
• Experience of working in a faced paced environment and flexible.
• Strong attention to detail and be a completer/finisher.
• A team player with strong interpersonal skills.
• Able to commute to and from our main office in St Albans.
• Flexibility to complete on call duties.
  
  

Closing date:

Don’t miss out on the opportunity to join our fantastic team! Click ‘Apply’ now!