Customer Service Representative

Company Description

TheBusinessDesk.com is a business news website covering the North West, Yorkshire, West Midlands, and East Midlands regions. Subscribers receive free daily business news updates in their inbox before 8:30 am on every working day. Our website provides real-time updates on business news throughout the day.

Role Description

This is a part time role for a Customer Service Representative at TheBusinessDesk.com working from home.

The Customer Service Representative will be responsible for ensuring customer satisfaction, providing support, managing customer service inquiries, and enhancing the overall customer experience.

Qualifications

• Customer Service Representatives and Customer Support skills
• Customer Satisfaction and Customer Service skills
• Experience in enhancing Customer Experience
• Strong communication and interpersonal skills
• Ability to multitask and prioritize tasks effectively
• Attention to detail and problem-solving abilities
• Knowledge of CRM systems is a plus
• Previous experience in a customer-facing role