Customer Service Representative

Senior Customer Service Representative - Pensions (UK)

Location: Reading

Introduction:

Wipro is looking for a dedicated and customer-focused individual to join our team as a Customer Service Representative, specialising in pensions. As the first point of contact for our clients and beneficiaries, you will play a crucial role in providing exceptional service and support for pension-related inquiries and concerns. Your strong communication skills, empathy, and in-depth knowledge of pension products and processes will be instrumental in ensuring a positive and satisfactory customer experience. This role will be required to work from office for 5 days a week.

Your Benefits:

As a Senior Customer Service Representative, you will receive a competitive salary, a generous benefits package and training & development in areas to help you improve.

Responsibilities:

Act as the primary point of contact for clients and beneficiaries regarding pension-related inquiries, including account information, benefits, and retirement options

Respond promptly and professionally to customer queries via various communication channels, such as phone, email, and live chat

Provide accurate and detailed information about pension plans, contributions, withdrawals, and other related processes

Assist clients in navigating our online pension portal, guiding them through account setup and usage

Resolve customer complaints and concerns in a timely and empathetic manner, aiming for first-call resolution whenever possible

Escalate complex issues to the appropriate internal teams while ensuring follow-up and timely resolution

Maintain accurate records of customer interactions and update customer profiles in our database

Stay up to date with changes in pension regulations and policies to provide accurate and compliant information to customers

Mandatory Skills:

High school diploma or equivalent; further education or certifications in customer service or related fields is a plus

Proven experience in a customer service role within the financial services or pensions industry

Knowledge of pension products, retirement plans, and pension-related regulations in the UK

Excellent communication skills, both verbal and written, with a strong command of English language

Empathetic and patient approach to handle customer inquiries and concerns with professionalism and courtesy

Desirable Skills & Knowledge:

Ability to multi-task and manage time effectively in a fast-paced customer service environment

Proficient in using customer service software, databases, and Microsoft Office applications

Strong problem-solving skills and a proactive attitude in resolving customer issues

Positive and enthusiastic team player with a commitment to providing outstanding customer experiences

Flexibility to work in shifts, including evenings and weekends, as needed

Join our team as a Senior Customer Service Representative for pensions and make a meaningful impact in the lives of our clients and beneficiaries. If you have a passion for customer service, a thorough understanding of pensions, and a desire to assist customers in their financial journey, we welcome you to apply and be part of our dedicated customer service team

Inclusion

At Wipro we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.

And we’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our talent acquisition team who will be happy to support you.

Your Benefits:

With Wipro you will receive a competitive salary, a generous benefits package and training & development in areas to help you improve.

Equal Opportunities:

Wipro is an Equal Employment Opportunity employer and makes all employment and employment -related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

Just so you know: if your application is successful, we’ll ask you to complete a Background Verification check (BGV)..