Customer Service Representative - EMEA (Fixed Term - 12 months)

Lancashire, England, United Kingdom

12/18/2024

Working in an exciting and rewarding role as a valued member of our Customer Service team you will provide customers with product information, stock availability, pricing, quotations and relevant documentation in a timely manner, whilst liaising with other functions/teams, to co-ordinate responses as required.

We are currently seeking an experienced person who will process orders from order entry and acknowledgement through to invoicing; interpreting customer requirements and facilitating the process with internal stakeholders (Finance/Sales/Planning) to ensure orders are delivered to agreed timescales at the correct price.

You will play a critical role by ensuring that you maintain accurate records of pricing and customer data including interactions, transactions, contracts and complaints and liaising with customers to progress/resolve credit/debt issues as appropriate. Process and resolve customer complaints or distributes to required stakeholders for resolution, as required.

Manage consignment stocks day to day to ensure required stock is in required

locations to ensure customer service is delivered to required standards (as relevant

within region)

Identify and support continuous improvement opportunities within role and support wider continuous improvement opportunities.

To be successful in this role you will have a detailed working knowledge of ERP systems. Excellent problem solving and continuous improvement experience. Strong communication skills and influencing at all levels. The ability to prioritise and organise your workload effectively.

Victrex values diversity and encourages applications from all sections of the community.

Please talk to us about flexible working.