Customer Success Executive (German Speaker), UK

About Sedex 

More than 85,000 businesses across the world have made Sedex their trusted partner in creating a more socially and environmentally sustainable supply chain.

From our platform’s unrivalled data insights to our team’s expert guidance, Sedex makes it easy for companies to manage, assess and report on sustainability performance.

Our Vision is to be a leader in making global supply chains more socially and environmentally sustainable.

Our Mission is to supply data-led insights, accessible tools and exceptional services for more sustainable supply chains. Our solutions enable companies to continuously improve environmental, social and governance (ESG) performance and outcomes. 

 The role

As part of the Customer Success team, we are looking to fill a sales position focusing on increasing our Supplier membership. Through outbound calls and emails, you will proactively engage with prospective supplier members & lapsed members, to convert to an active membership. We are looking for someone who thrives working in a KPI driven environment in order to promote the value of Sedex membership which helps suppliers improve their sustainability performance.

Key responsibilities

Working closely with the Customer Success Manager, your main responsibilities will include:

• Outbound sales, participating in Supplier Engagement Projects – building and nurturing trustworthy relationships with non-members to register a new account on Sedex via phone and email outreach
• Make an agreed number of outbound calls per assigned projects to meet the project targets
• Developing an excellent understanding of our customers' business needs as well as a deep understanding of the product to ensure maximum use and benefit from the platform
• Actively manage individual projects as allocated and ensure all projects have up to date statistical reports available
• Identify a prospect’s understanding of Sedex by effective questioning techniques and leverage this information to develop a tailored outreach to convert sales opportunities
• Engage with and win back members who have lapsed through understanding their business needs and showcasing the value of Sedex. Expertise in bypassing the gatekeeper with tried and tested sales techniques.
• Collaborate on a variety of customer-focused projects and support on liaising with other Sedex departments to ensure customer requests are fulfilled within set deadlines.
• Capturing internal and customer-sourced insights, then proactively reporting and contributing to solutions and ideas with internal stakeholders to bridge gaps that may exist between customer expectations.
• Escalation of issues in a timely manner and undertake necessary steps to ensure resolution and root cause analysis.

Knowledge, Skills & Experience

• Fluency in German is essential. Additional languages are desirable.
• 1-2 + years’ experience in a proactive sales role, ideally membership sales
• Target driven with a track record of consistently exceeding KPI’s against a monthly sales target.
• Proven sales expertise in B2B phone sales and lead nurturing from converting customers, sometimes with little knowledge of a product
• Excellent communication skills with customers (verbal & written), with an ability to overcome objections in a professional manner
• Demonstrative operational experience and proven project coordination skills showing capable of managing multiple projects.
• Willingness to learn and work in a goal-oriented and structured environment
• Analytical problem-solving skills with a proactive approach to challenges and how to mitigate these.
• Critical and creative thinking, with practical experience of analysing and improving processes that involve both internal and external parties.
• Able to prioritise and work in an organised fashion often with multiple priorities.
• A passion for helping customers and a dedication to providing a best-in-class service experience.
• Working knowledge of Microsoft Office and CRM technology including Salesforce.com
• Proven track record of taking ownership and delivering results in personal and team performance targets.

Our culture

At Sedex, we are passionate about helping businesses become truly sustainable and ethical across their operations and supply chains. We believe that all people have the right to a safe workplace, where they are treated with respect and paid fair wages, free of harassment and discrimination. We strive to achieve these beliefs through inclusive behaviours that embody our values of being collaborative, responsible, transparent, quality driven and committed to service excellence.

We want everyone to feel they can be themselves and thrive at work - in every country, in everything we do, every day. We are focused on providing a culture characterised by inclusive everyday behaviours built on a foundation of respect and appreciation for diversity in all its forms.

Privacy Policy

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