Customer success manager

United Kingdom

12/19/2024

Job Description

Build customer relationships that deliver real value. Are you an expert Customer Success Manager with extensive experience in SaaS solutions? Your business insights and smooth communication can help us power customer innovation.

Oracle is a technology leader changing how the world does business – and our Customer Success Services (CSS) team supports over 6,000 companies worldwide. We work with customers to understand their business goals and match their needs to Oracle solutions. We seek a Customer Success Manager to develop client relationships, drive customer success, and grow our support revenue.

What You Will Do

Help customers improve client retention and success by offering timely resolution of issues and working as a trusted advisor to your clients. In this role, you will work with our customers to improve the value of their investment in Oracle’s SaaS portfolio.

• Work with customers and the account team to define and detail the customer’s business objectives and definition of success (ROI). Bring together baseline metrics and demonstrate success with the Oracle Fusion offering.
• Educate customers on the Oracle ERP/EPM/SCM/CX and HCM SaaS strategy & value propositions as well as new product features and functions to audiences ranging from Senior Leaders to technical partners
• Position Oracle’s value proposition as part of our overall business solution, linking these benefits back to the key business issues of the client
• Build C-level relationships with customer executives and help them craft change management programs to expedite users' Cloud adoption
• Be the customer strategic guide to share industry trends, standard processes, driven insights, and product roadmap, Participate in Quarterly business reviews with customers' senior leaders & key business partners
  
  
  

What we will offer you

• A competitive salary with exciting benefits
• Flexible and remote working
• Learning and development opportunities to advance your career
• An Employee Assistance Program to support your mental health
• Employee resource groups that nurture our diverse communities
• Core benefits such as medical, life insurance, and access to retirement planning
• An inclusive culture that celebrates what makes you unique
  
  
  

At Oracle, we don’t just respect differences — we celebrate them. We believe that innovation starts with inclusion, and that to build the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. When everyone’s voice is heard and valued, we’re encouraged to go beyond what’s been done before.

https://www.oracle.com/corporate/careers/diversity-inclusion/

Career Level - IC3

Responsibilities

Work with medium sized clients to develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/replenish/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle's internal operations. Identify product expansion/up sell opportunities. Responsible for sharing information across the CSM team via defined methods.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

• Which includes being a United States Affirmative Action Employer