Customer Support Advisor

Crewe, England, United Kingdom

12/16/2024

Job Advert

Customer Support Advisor

Location : Crewe

Heard of us?

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

Job Purpose

The role of technical support advisor is really important to us. You will be responsible for the triage and resolution of customers technical queries providing feedback both to the client and other internal departments. Required to learn both our software and hardware products you will develop an understanding and the ability to analyse issues as reported.

We would love to welcome you to our Crewe office, working hours of Monday-Friday 8:30am – 5:00pm.

Your Responsibilities Day To Day Will Be…

• Working through tickets on our CRM system with emphasis on good customer contact with phone or email, ensuring they are kept informed at every stage of the resolution.
• Complete detailed checks of accounts providing accurate feedback to other business areas.
• Build good relationships with internal stakeholders including customer service, installations, onboarding, and complaints.
• Have an awareness of trends and repeating issues, escalating to your line manager any out of the ordinary occurrences.
• Supporting other business areas at peak times with phone line coverage
  
  
  

What do we expect of you?

• Strong communicator, equally at ease speaking to external and internal contacts.
• A high attention to detail with strong organisational skills
• A problem-solving mentality.
• Self-motivated, capable of working on own initiative.
• A good understanding of Microsoft Office
  
  
  

What can you expect of us?

• A friendly culture that mirrors our proposition to our customers.
• A fast-growing organisation that defines itself as being agile and innovative
• A drive for continuous improvement, which you will be empowered to get behind from day one.
• A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
  
  
  

And of course, you will be compensated competitively along with bonus potential and a good range of core benefits.

Department

Customer Service & Operations

Contract type

Permanent

Hours

Salary

£24,000 + bonus