Delivery Operations Analyst

Thank you for exploring our job opening! We’re thrilled that you’re interested in learning more about NCC Group. Our mission is to make society a safer and more secure place. Our people are the driving force behind this mission—a global community of talented individuals working together towards a safer future.

The opportunity:

Delivery Operations Analyst

Manchester (Hybrid – 3 days in the office)

Monday-Friday, 9 am - 5:30 pm

About the role:

NCC Group is seeking a proactive and analytical Delivery Operations Analyst to join our Delivery Operations team. In this role, you will support critical business change initiatives, helping us achieve operational excellence and enhance the way our teams work. You’ll collaborate across teams, drive process improvements, and contribute to a productive, efficient, and engaged work environment.

Key responsibilities:

• Support business change initiatives to enhance team workflows.
• Review data and provide actionable insights for ongoing improvement programs.
• Engage with internal teams and stakeholders to foster productivity and alignment.
• Identify process gaps and implement solutions to maintain quality support for internal teams and clients.
• Collaborate with global teams to drive positive outcomes through process improvements.
• Assist in developing and executing business change plans, including communications and training.
• Identify challenges and recommend solutions using structured problem-solving tools.
• Support program reporting and manage internal expectations effectively.
• Work with stakeholders to manage risks and resolve issues as they arise.

To be successful in this role you should have:

• An understanding of business change and improvement processes.
• Familiarity with data analysis tools, particularly Power BI.
• Excellent communication skills, with the ability to collaborate across teams.
• A proactive attitude and eagerness to learn.
• Strong time-management skills.

Please note: Due to the nature of the work, if you do not currently hold security clearance, you will be required to obtain one.

At this time, NCC Group cannot offer visa sponsorships and can only accept applications from candidates based in England, with unrestricted right to work.

Our benefits package:

⏰ Flexible working

💸 Financial & Investment: Pension, Life Assurance, Share Save Scheme, Maternity & Paternity Leave

📎 Community & Volunteering Programmes

⚡ Green Car Scheme

🚴 Cycle Scheme

🧑‍🤝‍🧑 Employee Referral Program

🧘 Lifestyle & Wellness via Perkbox: Access to discounts on gym memberships, cinema tickets, shopping, and more!

🎓 Learning & Development: Focused on personal development and progression

Why work with NCC Group?

At NCC Group, we work together as one team to exceed expectations and add value. We empower each other, take responsibility, communicate openly, and embrace new ideas. With a proactive approach and a commitment to continuous learning, we adapt to change, solve problems, and keep customers at the heart of everything we do.

We aim to create an environment where everyone can reach their full potential. We work together, we are brilliantly creative, we embrace difference, and we want you to join us in our mission to make the world safer and more secure.

Learn more about why we’re one of the leading global cybersecurity and risk mitigation businesses: https://www.nccgroup.com/uk.

What’s next?

If this sounds like the right opportunity for you, we would love to hear from you! Click “Apply” to send us your CV, and a member of our global talent team will be in touch. Alternatively, send your details to global.ta@nccgroup.com.

About Your Application:

We review every application received and will contact you if your skills and experience match what we’re looking for. If you don’t hear back within 10 days, please don’t be discouraged—we may keep your CV on file for future vacancies, and we encourage you to monitor our career opportunities for suitable roles. If you prefer us not to retain your details, please email global.ta@nccgroup.com. All personal data is held in accordance with our Privacy Policy.

We are committed to fostering diversity and flexibility in the workplace. If you require reasonable adjustments to support you during the application process, please let us know at any stage.

Pre-Employment Screening:

Please note that this role involves mandatory pre-employment background checks due to the nature of our work. To apply, you must be willing and able to undergo the vetting process. This role will be subject to BS7858 screening as a mandatory requirement.