Dental Complaints Service Operations Manager

London, England, United Kingdom

12/17/2024

Job Description

Salary: £44,210 - £52,012

Location: London – Hybrid - 2 days in the office – 3 days working from home

Contract: Fixed Term Contract - 12 months

Hours: Full Time

About us:

The DCS are a team of trained advisors who aim to help private dental patients and dental professionals settle complaints about private dental care fairly and efficiently.

We provide a free and impartial service funded by the General Dental Council, the organisation that regulates dental professionals in the UK.

About the role:

This is a pivotal role and we are seeking to appoint a skilled and confident manager who will oversee the Dental Complaints Service's (DCS) operational performance and ensure that the service provides an impartial, efficient, fair and transparent resolution process to both patients and dental professionals.

You will develop your team and support the service's volunteer panellists to ensure they deliver excellent customer service in line with the DCS's values, policies and framework.

You will drive the service forward by continuously developing, improving and streamlining existing processes and introducing new processes as required by the GDC’s corporate strategy. You will also deputise for the Head of Service when required.

Person Specification:

• Experienced Operations Manager with responsibility of supervision and or mentoring, with excellent leadership skills and the ability to promote and achieve a performance orientated culture and successfully motivate, manage and develop a team of staff.
• Ability to plan and prioritise conflicting requirements under pressure, and to meet tight deadlines in the face of irregular demands and/or changes in business needs, with experience of complex problem solving and the ability to make relevant decisions.
• Communicate and manage relationships effectively with all internal and external stakeholders from a diverse range of backgrounds, dealing with issues sensitively and tactfully using both oral and written communication.
• Sound working knowledge of Windows based, and bespoke software packages, with the ability to manipulate and report on data.
• Proven ability to investigate and identify issues, propose solutions and provide new and more efficient ways of working.
• Proven ability to work and deliver on a wide range of projects with limited supervision, implement processes and procedures within the required timeframes, and prioritise a varied and complex workload.
• Committed to equality and diversity in service.
  
  
  

The GDC is committed to equality and diversity. We encourage and support the recruitment, retention and career development of people from as wide a range as possible of ethnic, cultural and social backgrounds.

How to apply:

You can view the job description by clicking the attachment. Please apply by clicking the apply button below.

Applications are assessed against the person specification criteria above, and you are required to provide examples of your experience using the STAR format as part of your cover letter, outlining:

• The situation and when it took place.
• Explain the task and what the goal was.
• Provide details about the action you took to attain this.
• Conclude with the result of your action.
  
  
  

Closing date: 23:59 on 01 January 2025