Department Manager - Operations

London, England, United Kingdom

11/25/2024

OVERVIEW:

As a Department Manager - Operations at Gymshark Regent St, your purpose is to grow and nurture an inclusive and diverse team, putting their experience at the heart of decisions, which is representative of our brand values. A crucial role in the senior leadership team of our retail space, you’ll be playing a key role in bringing Gymshark to life, in real life.

We do things differently. That’s why this won’t be your typical retail role. If you think experience first, retail second, then you won’t be far wrong.

To thrive in this role, you’ll need to have a growth mindset, be people focused, have a drive for results and an entrepreneurial approach. You will also have significant commercial experience, and a thorough understanding of the retail business.

WHAT YOU’LL BE DOING:

• Responsible for the overall day to day and strategic running of the store, you’ll be thinking a year ahead whilst being present to the now
• Responsible for sales, KPI’s and the store P&L
• Feedback & solutions communicated clearly and effectively to GSHQ with a collaborative approach and can do attitude
• Hiring, developing and leading a diverse and world class team that’s as excited about Gymshark as we are. Our team, customer / community experiences and product education matter to us, and they matter to you. You think strategically about career development and pipelining talent within your store and for future Gymshark locations. You develop your own successor
• Working closely with the Retail Operations team to create best practises both operational and commercial and the blueprint for our future stores
• Identify and act upon community, commercial or operational opportunities. You know your market better than anyone, you see an opportunity – you go after it
• You provide consistent coaching and feedback to hold your team accountable. You are on the sales floor providing coaching and feedback in the moment to your team, you are accountable for all areas of education and customer experience
• Accountable for omni channel initiatives that will be rolled out in your store, for example RFID or Click and Collect
• Accountable for efficient and effective store scheduling that supports the needs of the business and coming in on or under budget with regards to hours. You are responsible for the hiring of your store teams and building a pipeline of talent
• Accountable for all stock in the store (in and outward bound), ensuring best practises are adhered to and stock inventory is accurate, and losses minimised. Supporting omni channel initiatives through store stock
• Responsible for managing the stores budget
• Support, coach and train others to grow personally and professionally, and at the same time secure your own learning and development
  
  
  

WHO YOU ARE:

• Aligned to and inspired by our brand values with a shared passion for community, wellness and fitness
• You do everything to ensure community and customer satisfaction
• You are passionate about development and have a strong belief in individuals’ potential
• Your energy is infectious, you inspire those around you
• You do all of this whilst having fun, and ensuring others around you are too
• Have a passion for achieving results and building high performing teams
• This is a store based role and as a Department manager you will be running the store as needed alongside the other Department managers.
• You can commit to working where and when the retail teams need you. This will be on weekends or bank holidays
  
  
  

What You'll Need

Essential skills:

• Extensive management experience in a fast paced, high volume, agile environment
• You have a proven track record of managing / leading / developing large teams
• You do everything to ensure community and customer satisfaction
• You are passionate about development and have a strong belief in individuals potential
• Highly effective communicator in both writing or speech
• You are comfortable shifting gears and spinning multiple plates
• Creative & Entrepreneurial Mindset
• Your energy is infectious, and you inspire those around you
• You can commit to working where & when the retail teams need you. This could be in store, on weekends or bank holidays
• Must be able to take and give constructive feedback
• You have integrity
• You do all of this whilst having fun, and ensuring others around you are too
  
  
  

Preferred skills:

• Storytelling
• Leading change
• Lateral thinker
• Willing to challenge and be challenged
• Willingness to give and receive effective feedback
  
  
  

THE PERKS

At Gymshark we believe in the importance of investing in our employees through their physical, mental, and financial health along with being able to provide some fun and inclusive perks along the way.

🏖33 days holidays pro rata (Inc Bank Holidays) + your birthday

💰Employer pension contributions up to 7%

🏋️‍ Contribution to a gym membership

🦈 50% Gymshark Discount

📨 Gymshark gift card for each year of service

🥇Financial, physical, health and wellbeing support

🤒Paid time off when you’re physically and mentally unwell

🧸Generous family leave package

💰Bonus potential

BELONGING AT GYMSHARK.

Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email talent@gymshark.com.

About Us.

We’re here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up – for themselves – to be their physical or mental best, whatever that means for them. It’s what we want for our community, and our team. A team that’s growing rapidly around the world. A collective of talented individuals working together to invent Gymshark’s future. Our plans are ambitious, and we’re looking for people who want to join us for the ride – our growth will be your growth.