Deputy Team Manager

Job Title: Deputy Team Manager

Contract Type: permanent

Salary: £31,404 per annum

Working Hours: 37.5 hours per week

Working Pattern: Includes evenings & weekends, 5 days out of 7

Location: Hackney

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as Deputy Team Manager

In the role you will providing high standards of support to One Support customers, you will also managing Support Officers and other support staff as directed by the Team Manager, ideally in this role you will Overseeing and developing effective working relationships with partners and commissioners, ensuring that One Support is contract compliant and is well thought of within the borough.

About you

We are looking for someone with:

• Good level of IT skills and literacy
• Knowledge of the Housing Sector
• Experience of designing and producing performance indicators that measure business activities for senior executives.
• Knowledge and understanding of up-to-date legislation, government frameworks relevant to the customer group.
• Sound knowledge and understanding of issues affecting individuals relevant to the customer group.

Why Riverside?

(One Housing is a part of Riverside) At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Role profile

Job purpose and background

One Support is the housing, care and support arm of One Housing and is one of the largest and fastest. growing providers of housing, care and support services across London and the South-East.

Our aim is to improve the quality of life of our customers, building confidence and skills to allow them to live independently while playing an active role in their communities. We view all our customers as individuals with specific needs, treating them with respect and dignity, and focusing on achieving real results.

Responsibilities include:

• Providing high standards of support to One Support customers
• Managing Support Officers and other support staff as directed by the Team Manager
• Overseeing and developing effective working relationships with partners and commissioners, ensuring that One Support is contract compliant and is well thought of within the borough.
• Deputising for the Manager in their absence and undertake management responsibilities as delegated

Principle outputs & responsibilities

• To assist the manager in ensuring regular team meetings are held and staff are informed about the organisation’s strategic goals.
• To assist the manager in holding day to day responsibility for deployment of staff and maintaining the rota and caseloads.
• To participate in the training of staff as required, especially in the area of disseminating good practice within this specialist field.
• Performance management including setting targets, monitoring and taking action to address any performance issues.
• To ensure staff are empowered to take responsibility and to work in a way that is imaginative and responsive to the needs of customers. To facilitate and encourage effective customer participation, consultation and feedback within the service.
• To monitor service provision on a regular basis and assist the manager in ensuring that all service audit improvement action is completed.
• To ensure the implementation of the support database and that appropriate records are kept.
• Where required to oversee a caseload of customers
• To ensure that staff adhere to all policies and procedures.
• To liaise effectively with partner agencies and stakeholders to ensure referrals and assessment issues are dealt with in a timely fashion, and service utilisation is maximised.
• To develop and maintain positive links with local statutory and independent sector services.
• To ensure the implementation of the One Support Medication Management policy and standards, where applicable.
• To assist the manager to work within and monitor the service budget against management accounts
• To ensure that all the work carried out by the service meets Health and Safety requirements.
• To make full use of IT for appropriate tasks, including word processing, spreadsheets, databases, e-mail and the Internet.
• To ensure that your own work and that of the service works within and contributes to the project, departmental, and corporate plans.
• Any other duties within the general scope of the post as directed by the Team Manager or other senior managers.

Most desirable; knowledge, skills and experience

• Good level of IT skills and literacy
• Knowledge of the Housing Sector
• Experience of designing and producing performance indicators that measure business activities for senior executives
• Knowledge and understanding of up-to-date legislation, government frameworks relevant to the customer group
• Sound knowledge and understanding of issues affecting individuals relevant to the customer group
• Understanding of safeguarding procedures for adults and children.
• Knowledge of resettlement and housing issues for people with support needs including welfare benefits
• Knowledge of health and safety issues in relation to the customer group
• Ability to work within an assessment and support planning process relevant to the customer group
• Knowledge of the challenges and opportunities for Care and Supported Housing and disadvantaged customers.

Desirable knowledge, skills and experience

• Degree level education
• Experience of promoting diversity and participation
• Experience of fostering and maintaining relations internally and externally.
• Ability to undertake staff management - how to resolve conflict, elicit good performance and motivate staff
• Experience of working with different client groups including young people with challenging behaviours
• Ability to promote customer involvement, choice and diversity
• Ability to represent One Housing to other agencies and companies.
• Good organisation skills and ability to prioritise workload.
• Ability to communicate effectively in writing including the preparation of letters reports & file notes.
• IT skills including use of Microsoft packages such as Word
• Ability to monitor service quality

Professional qualifications or memberships

Management qualification or other relevant professional qualification (Desirable).