Desktop Support/Laptop Support / IT support (Junior Laptop Replacement)

Desktop Support Technician (Laptop Replacement)

Client: Prestigious University

Contract length : Until Nov 2025 (high possibility of extension due to the volume)

Location : Cambridge Onsite (5 days a week)

Job Title: End User Support Engineer

We are looking for a skilled Desktop Support Technician to assist with the global replacement of thousands of devices. This role involves rebuilding laptops and swapping them with staff members.

Key Responsibilities:

• Rebuild and swap laptops for staff members worldwide.
• Provide desktop setup and support for new devices.
• Assist with the installation and configuration of Windows and Office365.
• Offer excellent customer service and support to staff during the device swap process.

Must-Haves:

• Experience with Desktop Skills/ Desktop setups / Desktop swaps.
• Strong knowledge of Windows and Office365.
• Excellent customer service skills.