Direct Sales and Outbound Project Team Leader

Leicester, England, United Kingdom

1/9/2025

Department: YUR - 2080 - Customer Services

Location: Leicester

Compensation: £30,000 / year

Description

This is a vital role in continuing to establish Yu Energy as a leading direct supplier to UK businesses. You will work very closely with the Contact Management team in creating an environment that your team can thrive in. You will lead all sales activities on a day-to-day basis, motivating and inspiring the sales team to achieve stretching profit targets.

You will also ensure that an excellent standard of customer service is always provided, alongside full adherence to our company Behaviours, Compliance and Quality Assurance standards. You will also role model our Yu Energy Values.

This is an exciting time to join the Direct Sales team as we continue on our mission to be the UK's Premier business energy supplier.

You will also be responsible for the running of the Outbound Project Team. This is a team of specialist agents that dial campaigns as required by the business.

Passionate and motivated people are the power behind our growth so we're looking to expand our team and you could be part of our success story.


What We Need From Yü

Here's a taste of what you'll be doing:

• Day to day leadership of the Direct Sales team – including Team Meetings and performance management


• Day to day leadership of the Project Outbound team – including Team Meetings and performance management


• To run 121 and coaching sessions for both Teams, responsible for People Development.


• KPI management and monitoring.


• Creating the right environment for the team to thrive – including incentives, coaching and strong communication.


• The role will primarily be SME acquisition and renewal but may include other elements too.

Other Duties:

• Motivate, develop and coach employees and effectively manage performance.


• Complete regular performance reviews - productivity, effectiveness and sales metrics (profit / revenue)


• Stimulate, develop and enhance business relationships.


• Contribute to the overall Direct Sales strategy.


• Take ownership of the overall sales journey – including post sale.


• This job description is neither exhaustive nor exclusive and may be reviewed in the future depending upon operational requirements and staffing levels.

About Yü

If you have what it takes you could be just what we're looking for…

• A proven track record in delivering sales targets in a call centre / telesales environment


• Experience within a fast paced Sales Team is essential.


• Experience within the Energy industry is essential.


• First-rate communication and interpersonal skills in order to develop your team.


• Motivated to succeed, with a passion for targets and results.


• Excellent initiative and evidence of good commercial thinking.


• Flexible and adaptable to changing business priorities or team make up

Yü Come First

We have a wide range of benefits for our employees including:

• 24 days annual leave + bank holidays


• Holiday buy – up to 5 additional days


• Day off on your birthday


• Employee Assistance Programme


• Annual salary review


• Learning and development opportunities


• Enhanced paternity, maternity and adoption policies


• Yü made a difference Awards


• 3 days additional annual leave if you get married/civil partnership etc.


• Appointment allowance


• Long service recognition


• Refer a friend payment


• Company sick pay (subject to length of service)


• New modern facilities


• Death in service and critical illness cover


• Plus, many more

#YUIndeed
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.

If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.