Director, Client Leadership

Greater London, England, United Kingdom

12/22/2024

About The Role

This is a pivotal and exciting role working on one of our agency’s newest skincare clients. This is an amazing opportunity to help lead a newly formed team tasked with driving best in class planning campaigns across markets.

You’ll join the Client Leadership team within OMD EMEA as a Director on our Beiersdorf Europe and North America (EUNA) Derma Health Care (DHC) team. This role will see you be an integral part of a high-performing wider team constituting EUNA leads, Strategy Director, Planning Director, Performance Director, Data & Reporting Director, Operations Director, Finance Director, and their direct reports.

OMD operates a specialist first structure, with this role also part of a Client Leadership community providing a Best Practice and consultative framework. We believe this ensures our people have the greatest opportunity for growth by being closely connected to their peers and relevant seniors.

Your core remit will be for DHC brands: Eucerin, Hansaplast/Elastoplast.

You get the chance to work with an ambitious client driving business Transformation, and in conjunction with the best parts of the Omnicom network.

The ideal candidate will be a proactive, a problem-solver, who will use a variety of tools, practices, and processes to deliver best compliance and governance for the client.

This is an exciting role on a new client with big importance to the group giving excellent career opportunities and benefits within a high-profile team.

About You

• Overall responsibility of management of regional and local client relationship and deliverables/timings, providing exceptional client experience
• Challenge solution &/or escalation using experience and judgement to avoid delays and issues with the clients or with the operations
• DHC OMD team workstream prioritisation and guidance on R&R and time allocation (incl. lead times management; media bookings, material receipt & supply)
• Moderate client conflicts and influence management decisions
• Supervise and effectively manage creative and influencer agency partner relations and operations
• Champion upholding use of Omnicom’s best in class platform (OMNI) and tools – ensuring team members are up to speed on the value they add and how best to unlock that value
• Have deep knowledge of cross channel planning - ideally having FMCG experience in a similar role
• Collaborate with local markets and digital activation hub to guide them on decisions to ensure activation plans stay true to regional direction
• Work closely with specialist teams to understand core products and their strategic value to clients & look for opportunities to recommend services that deliver incremental revenue
• Key contributor in identifying and managing client expectations, helping upskill clients and local countries on what great planning and operations should be
• Integrate disciplines to deliver holistic, full funnel plans, innovation and efficiencies working with agency partners
• Responsible for helping drive the agenda for this global brand and ensure that media plans are delivered through excellent implementational planning
  
  

About The Agency

At OMD EMEA, we strive to deliver on our promise of ‘better decisions, faster‘ for our clients, partners and all 6,000+ OMDers across our region every day. As part of the world’s largest media network, our business is staging experiences for consumers who have more choice and less attention than ever before. The key to the process is empathy. Empathy to see the world through the eyes of the consumer, to recognise the needs of our clients and to identify aspirations of our talent.

Learn Fast, Act Fast. To help navigate the road to a ‘new normal’, learning from, and acting upon data signals at scale and speed is crucial. Visit Why OMD? to learn more about our unique Act Fast Framework.

Be Your Best

We want everyone to make the most of the opportunity to shine and showcase your talents and we are happy to make adjustments in the recruitment process so you can be your best. Please discuss any specific requirements with your dedicated Talent Team member or if you would feel more comfortable, you can email us confidentially at beyourbest@omnicommediagroup.com to let us know how we can support you.

Diversity, Equity & Inclusion at OMG

At OMG, our vision is to be an agency where difference is valued and everyone is able to thrive in a culture of equality, inclusion and belonging. We are committed to providing a truly inclusive environment that reflects today’s society, where everyone is able to bring their true selves to work, and where diverse voices and backgrounds are valued, heard, and well-represented.

We will process your personal data in accordance with our Recruitment Privacy Notice which is available on https://omnicommediagroup.com/recruitment-privacy-notices/.