Director of Digital Product Development

Leicester, England, United Kingdom

12/18/2024

Join us, be part of more.

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

About your team:

At British Gas, our mission is to sell it and mend it.

We’re the household heroes powering 1 in 3 homes in the UK – but supplying energy is just part of what we do. We’re making the UK’s homes greener and more energy efficient, together with our friends at Hive. By using their clever tech like thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier to reduce your home’s carbon-footprint. And with our Peak Save programme, we’re actively rewarding better energy use too.

Director of Digital Product Development

Windsor / Flexible UK Locations with FlexFirst hybrid working

About your role:

At British Gas, we are evolving our approach to digital product development, pivoting from a Programme/project model to a product model. We are seeking an experienced Director of Digital Product Development to lead this transition and build our Product function across a diverse portfolio of products. This role sits in our Field Services business of circa 11,000 employees called British Gas Services & Solutions which is led by our MD Jana Siber.

As a Director of Digital Product Product Development, you will work with our leadership team and technology leaders to align the efforts of product and engineering to the wider business strategy. You’ll drive development of a diverse portfolio of products for British Gas customers and internal users, working in partnership with the UK’s largest service engineering team.

Your responsibilities will include:

• Define and own the product vision and strategy for British Gas, across all the services offered by the business.
• Provide product leadership for a portfolio of existing products, developing strategies and roadmaps aligned to the overarching business strategy.
• Identify new opportunities for British Gas to leverage digital capabilities to drive the business forward and support growth.
• Define and build the Product Function and org structure, including product managers, design, research and analytics.
• Define the tools, frameworks and methodologies to support an effective, consistent & coherent product discovery process.
• Evolve the approach to strategic planning and governance, including business and product strategy development, goal setting, tracking progress and reporting.
• Define collaborative cross-functional team structures to allow product teams to partner effectively with their business counterparts, reducing conflict and avoiding silos.
  
  

Here's what we’re looking for:

• Proven experience of leading and setting up a Digital Product team in an enterprise organisation, or one of similar scale, with a mix of customers and end users including call centre agents and field engineers, as well as the back office support staff.
• Previous experience of product management / CPO experience, working with a dev ops function.
• Highly pragmatic, able to prioritise effectively and decisive in the face of ambiguity. But you will be a strong coach and collaborative.
• Possess the ability to develop and execute product strategies that drive innovation, growth, user engagement and business efficiency.
• Proficient in using data to inform product decisions, measure performance, and identify opportunities for improvement.
• Keep users and customers front of mind, representing them to the wider business and keeping their needs front of mind when developing product strategy and roadmaps.
  
  

Why should you apply?

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.

https://www.morethanacareer.energy/britishgas

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.