Director of Internal Comms

London, England, United Kingdom

12/19/2024

About Marshmallow

We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK. All because the industry hasn’t given this huge cohort of people a second’s thought, and isn’t set up to price them properly.

We saw an opportunity to do things differently, so we made it our mission to back the ones who step outside the norm. Since we started, we’ve helped 100,000s of people get a fairer deal on their car insurance. Using technology, we serve people that are often overlooked by financial services companies, solving important problems for people who need it most.

We know there are millions of marginalised customers out there. And we know that they face unique problems that most companies aren’t even aware of. We believe that our future is helping these people by learning about their experiences, and building our company around their needs. And there are strong signs that there’s a need for a company like us. Earlier this year we hit profitability, which is a huge milestone, but the most exciting thing is that we’re only just getting started.

How We Work

We’re really proud of the culture we’ve created. We push for progress every day, because we know that we’ll only hit big milestones by taking lots of smaller steps. We’re always open to helping our team mates, sharing our ideas, experience and knowledge to solve problems together. We take risks, think creatively and experiment relentlessly to meet our customer’s needs, and never pass blame when things go wrong. We encourage people at all levels to take ownership of their work, and to be bold in challenging how we do things. Everyone has a voice and the opportunity to make an impact.

And autonomy and ownership are only possible with clear direction. That’s why we collaborate to do in-depth planning twice a year, and make sure we leave with clear goals and objectives that flow from top to bottom. To make sure we’re as aligned as possible across functions, most of our work rolls up into four tribes; Acquisition, Retention, Claims and Pricing, Underwriting & Fraud. Each tribe has multiple teams embedded in it, working cross-functionally to do great work.

We’re so excited for all of the challenges up ahead, and we need more people to help us tackle them! If life at Marshmallow sounds like it could be for you, explore our culture handbook or read our blog to find out more.

Position Overview

The Director of Internal Communications will be responsible for developing and executing a comprehensive internal communications strategy that aligns with Marshmallow’s mission, strategy and values. In this role, you will oversee all internal messaging, ensuring our people are informed, engaged, and inspired.

What You’ll Be Doing

• Strategic communication planning, partnering with senior leadership and the People team to implement a company wide communications strategy.
• Support the SLT in crafting clear and engaging messages for company-wide updates, including All Hands, leadership meetings, and announcements.
• Advise senior leaders on communication best practices to enhance their visibility and impact within the company.
• Foster a sense of community and connection across geographically dispersed teams.
• Develop and maintain a listening strategy across the org, aiming to drive open two way communication and elevate the employee voice.
• Define our internal communications strategy, utilising a range of channels like intranet, newsletters and Slack.
• Work collaboratively with teams right across the business to ensure consistency in both internal and external comms, ensuring consistency in tone and messaging across the organisation.
  
  

Who You Are

• 7-10 years of experience in internal communications, corporate communications, or public relations, ideally in a fast-paced tech environment.
• Proven experience developing and executing internal communication strategies that drive engagement and align with company goals.
• Strong experience partnering with senior executives and managing leadership communications.
• Familiarity with tech industry trends and a deep understanding of communication challenges in a fast-growing, distributed workforce.
• Exceptional written and verbal communication skills.
• Strong leadership and people management skills with experience leading a communications team.
• Ability to translate complex business information into clear and engaging messages.
• Proven ability to manage multiple projects and work under tight deadlines in a fast-paced environment.
• Proficiency with internal communication tools (e.g., Slack, Microsoft Teams, Confluence, intranet platforms).
• Strong analytical skills to measure the effectiveness of communication efforts.
  
  

Perks of the job

• Hybrid working - Spend 3 days a week with your team in our collaborative London office 🏢
• Competitive bonus scheme - designed to reward and recognise high performance 🌟
• Flexible benefits budget - £50 per month to spend on a Ben Mastercard meaning you get your own benefits budget to spend on things you want. Whether that’s subscriptions, night classes (puppy yoga, anyone?), the big shop or a forest of houseplants. Pretty much anything goes 💰
• Sabbatical Leave - Get a 4-week fully paid sabbatical after being with us for 4 years 🏝️
• Work From Anywhere - 4 weeks work from anywhere to use, with no need to come to the office 🛫
• Mental wellbeing support – Access therapy and mental health sessions through Oliva 💚
• Learning and development – Personal budgets for books and training courses to help you grow in your role. Plus 2 days a year - on us! - to further your skillset 🤓
• Private health care - Enjoy all the benefits Vitality has to offer, including reduced gym memberships and discounts on smartwatches 🏥
• Medical cash plan - To help you with the costs of dental, optical and physio (plus more!)
• Tech scheme - Get the latest tech for less 🖥
  
  

Plus all the rest; 25 days holiday (+ bank holidays), pension, cycle to work scheme, monthly team socials and company-wide socials every month!

Our Process

We Break It Up Into a Few Stages

• Initial call with Conor Harkin, Talent Acquisition Manager (30 mins)
• Introductory call with Caroline Gillard, Chief People Officer (45-60 mins)
• An experience and competency interview where we will explore your suitability as Director of Internal Comms at Marshmallow (1-1.5hrs)
• A culture interview with a senior Marshmallow team member to check that your work style fits our processes and values (1 hour)
  
  

We’ll let you know if you’re invited to an interview or not. But, as a small team with a lot of applications, we can’t give personal feedback on each one.

Background checks

To meet our regulatory obligations as an FCA-authorised financial services company, we need to do some background checks on all new hires. That means carrying out a DBS check and making sure you don't have any live criminal proceedings. Feel free to ask our Talent Acquisition team if you have any questions about this!

Everyone belongs at Marshmallow

At Marshmallow, we want to hire people from all walks of life with the passion and skills needed to help us achieve our company mission. To do that, we're committed to hiring without judgement, prejudice or bias.

We encourage everyone to apply for our open roles. Gender identity, race, ethnicity, sexual orientation, age or background does not affect how we process job applications.

We're working hard to build an inclusive culture that empowers our people to do their best work, have fun and feel that they belong.

Recruitment privacy policy

We take privacy seriously here at Marshmallow. Our Recruitment privacy notice explains how we process and handle your personal data. To find out more please view it here.