Ecommerce Trading Specialist

Hours: 37.5, Monday to Friday

Contract: Permanent

Location: Hybrid remote working, with 3 days a week in our VHQ, Crawley. This must include a Tuesday

Closing date: Sunday, 12th January 2025

In a nutshell

Known internally as an eCommerce Specialist, you’ll play a key role in driving Virgin Atlantic’s digital trading strategy. From optimising customer journeys to ensuring accurate merchandising and delivering impactful promotional campaigns, you’ll help shape the success of our ecommerce performance.

This is a role for someone passionate about ecommerce, with a knack for analysing data, improving ROI, and creating seamless digital experiences. You’ll work closely with cross-functional teams to deliver results that align with Virgin Atlantic’s strategic ambitions while championing the digital trading function across the business.

Day to day

• Ensure the accurate presentation of pricing, promotions, and product data across all digital platforms.
• Optimise the customer journey by reducing bounce rates, increasing content engagement, and driving conversions.
• Analyse competitor activity and industry trends to inform and refine trading strategies.
• Support traffic acquisition and conversion optimisation through PPC, SEO, and affiliate marketing.
• Provide precise planning data to support operational and resource modeling.
• Collaborate with internal teams to ensure alignment of promotional activities with broader business goals.
• Represent the ecommerce trading function at key commercial forums and meetings.
• Regularly review trading performance and provide actionable insights to improve metrics and outcomes.

About you

Are you a detail-oriented, results-driven digital professional who thrives in fast-paced environments? Do you enjoy collaborating with others and using data to drive impactful decisions? If so, we’d love to hear from you!

We're looking for someone who has:

• A proven track record of delivering results in a commercial eCommerce or digital trading role.
• Strong analytical and commercial acumen, with the ability to interpret data to drive performance.
• Experience with web analytics tools such as Adobe Analytics or Google Analytics.
• Knowledge of traffic acquisition strategies, including PPC, SEO, and affiliates.
• Excellent written and verbal communication skills.
• A proactive mindset with a passion for continuous improvement.
• An understanding of user experiences principles and their impact on conversion and engagement.

If this sounds like you, we’d love to hear from you!

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Be yourself

Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.

To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (recruitment@fly.virgin.com) feeling confident that we’ve got your individual considerations covered.