EMEA Managed Security Lead

Insight Enterprises is a Fortune 500 Solutions Integrator helping organizations accelerate transformation by unlocking the power of people and technology. With a 35-year foundation in hardware and software supply chain augmenting our deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions to achieve extraordinary results.

We are looking for a EMEA Managed Security Lead to work in our area of the Customer Operations of the EMEA Services Delivery function.

You will be responsible for building and leading a team of security analysts tasked with ensuring the security of Insight’s customers. This role will be instrumental in the establishment and recruitment of Security Analysts, in addition to helping to shape the strategy of this function.

You will also provide leadership, coordination, and operational management of the security team. You will play a critical role at Insight and lead security personnel, providing subject matter input to the strategy, setting goals, and providing performance and professional development feedback as well you will lead the security operations team to continually improve the SOC and manage security policies, procedures, and processes, ensuring the team perform to SLA and driving continuous improvement in processes and technology to position Insight as a trusted partner for cybersecurity. You will initially provide Managed Detection and Response, Cloud Security Posture Management and Vulnerability Management as a service and will grow over time to support other 24/7 service offerings.

So, if this is of interest to you then we would be keen to hear from you!

As an EMEA Managed Security Lead your Responsibilities are:

• Manage and motivate the team, to promote teammate satisfaction through mentoring, development, and career planning, creating a high-performance team.
• Ensure the team have visibility over a range of sources of security information to have a broad view of the threat landscape.
• Ensure the aims and objectives of the SOC are communicated and understood across all teammates, through close alignment with the shift leads.
• Manage an appropriate level of staffing to support operations through involvement in the recruitment process and administration of the 24/7 shift rota.
• Support the implementation of strategic aims and objectives for the SOC function and translate into measurable targets for the team.
• Manage and maintain world class operational delivery through initiative-taking measurements against all Service Level Agreements.
• Responsible for putting in place and maintaining processes to manage and coordinate triage, escalation, and incident response.
• Ensure the SOC analysts have the right sources of threat intelligence data to be able to operate within SLAs.
• Work closely with existing teammates to continually review processes and procedures of services to enhance operational efficiency and customer experience.
• Monitor and identify trends relating to security incidents and ensure playbooks and runbooks are built up to standardise the responses to these incident types.
• Produce and provide detailed management reports, leading all projects and identifying improvements to the systems, playing a key role in implementing agreed changes.
• Assist in Pre-Sales activity and the response to bids and RFPs by providing subject matter expert from within the SOC function and hosting customer site visits.
• Responsible for articulating and aligning the functional strategy in line with that of the business; providing enough tools and resources to teammates to ensure optimum delivery of the strategy against Insight’s goals.
• Ensuring the SOC team has the right toolset in place to support operations, working with the engineering team where appropriate.
• Responsible for the operational delivery of Managed Detection and Response, Cloud Security Posture Management and Vulnerability Management offerings.

Experience and Skills:

• Significant recent experience of leading a SOC function.
• Experienced in the initial set up of a SOC function, including people, process, and technology.
• Fully conversant with MS Office suite (Outlook, excel and word).
• Demonstrable experience of managing and motivating a high performing team within a fast-paced, target driven environment.
• High diligence and a keen service orientation.
• Proven record in analysing customer issues both technical and non-technical and matrix managing teams to investigate security issues.
• Excellent time management skills for self, team, and team deliverables.
• Experienced in the use of multiple SIEM tools for security analytics.
• Experience in the use of automated response techniques.
• Understanding of the information security industry, key vendors, and current threat landscape
• Knowledge of tactics, techniques and procedures used by threat actors and how to defend against them.
• Experience with the MITRE att&ck framework and threat modelling in general.

About Insight:

We believe that by giving you the freedom to think big and empower you to reach your full potential, together we will achieve the best outcomes. Along with excellent benefits and a compelling reward package, we offer the opportunity to work in a supportive environment with a high level of autonomy and creativity - there’s a reason our average employee tenure is over 6 years.

We strive to display our three core values of Hunger, Heart, and Harmony every day. They represent and drive who we are here at Insight and by doing so we are doing amazing things. Insight started in a garage in 1988, and it is through harnessing our three core values that two brothers, Eric and Tim Crown, steered Insight to the Fortune 500 company it is today. We are now a Global IT Services and Solutions business, enthusiastic about helping customers and the real people who sit behind them.

Application Details:

Insight is an equal opportunity employer, and we are committed to achieving diversity and equality within our organisation. We seek out people from diverse backgrounds and encourage you to apply.

We will endeavour to contact you within five business days, should we feel your profile is a good match for this role. If you do not hear from us within this time, please presume that on this occasion, your application was not successful.

A full job description will be provided upon application.

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