EMEA Payroll Coordinator

Edinburgh, Scotland, United Kingdom

12/20/2024

Department: Operations

Location: Edinburgh

Description

Our EMEA Payroll team is at the heart of our ongoing global payroll operations, acting as the interface between our global customers and in-country partners to ensure that payrolls are consistently delivered accurately and on time while providing a best-in-class customer experience. With a core portfolio of customers, you'll have autonomy and responsibility for delivering a great service, building long term relationships and supporting our customers to be successful.

We have office bases in Aberdeen and Edinburgh, where we have embraced hybrid working of 2 days a week in the office and 3 days from home. We're happy to talk about how this might work for you as part of the hiring process.

On a typical day you’ll be…

• Acting as the focal point for a varied portfolio of payroll clients, delivering consistently fantastic customer service


• Working closely with our network of in-country payroll partners to ensure customer payrolls are delivered on time and accurately


• Hosting and chairing regular governance calls with customers to track progress, review performance and identify opportunities for improvement


• Preparing monthly governance reports by country


• Ensuring that payroll manuals are relevant and updated regularly to reflect current processes


• Preparing payroll calendars and checklists, ensuring that checking sheets are completed for every payroll processed


• Answering queries from customers, partners and colleagues, troubleshooting and resolving where possible, or escalating more complex issues through our internal channels

Does this sound like you?

This role is primarily a coordination role - managing stakeholders, keeping payrolls on schedule and managing queries from customers and partners. You might have experience in payroll already, either UK domestic or global, or you might be working in a customer oriented service delivery role in another industry but looking for a fresh challenge.

• Self-motivated with a passion for great service delivery


• A genuine commitment to delivering the highest standards of customer service, ready to go above and beyond to make sure the customer needs are at the heart of every action


• An unusually high attention to detail, with the ability to spot errors or notice when things "just don't look right" - and motivated to follow these through to resolution


• Really good skills with databases, systems and software packages, especially Microsoft Excel


• A proactive approach to customer management, making sure that customers are fully updated and never in any doubt as to how their service is being delivered


• An honest and authentic communication style, able to face into both positive and difficult conversations


• A drive to be a brilliant team player, supporting colleagues across the team to ensure that customer service delivery is consistent across the department, providing help and guidance and ensuring no one is left behind