Employee Relations Partner

London, England, United Kingdom

7/25/2023

We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there’s still an exciting journey ahead of us. Do you want to join us at the heart of trust?

We have a fantastic opportunity for an Employee Relations (ER) Partner to join our People Team, based in London or Copenhagen. This is an exciting new role that is being introduced in line with the evolution of our People Partnering operating model, and to support the needs of our growing workforce. The role will primarily support the resolution of ER matters across our 10 international locations, while promoting a culture of accountability and values-driven behaviour.

What You’ll Be Doing

• Lead case management of various types of ER matters including but not limited to disciplinary matters, grievances, investigations into policy breaches and other cases raised through our speaking up platform;
• Provide expert counsel to line managers to manage long-term sickness and underperformance cases;
• Develop and maintain a repository of country specific ER guidance and expertise, including toolkits, templates and process documentation;
• Ensure cases are tracked and logged appropriately, producing reporting for audit purposes;
• Share high risk cases and trends/insight with People Partners on ER matters to influence the design and delivery of relevant people interventions e.g. delivering workshops and training to develop line management capability;
• Work regularly with our Legal team and external legal counsel to obtain employment-related advice as required;
• Advise People Partners on how to handle reorganisations across regions, understanding change and people impacts, and managing risk appropriately;
• Advise and support People Partners to execute on sensitive and complex severance, redundancy and settlement documentation;
• Provide mediation and/or conflict resolution support on ER cases as needed; and
• Work with our People Operations and Legal teams to develop and maintain our Employee Handbooks and people-related policies across each region.

Who You Are

• Demonstrable experience in an Employee Relations role, ideally in a global or tech business.
• Solid working knowledge of current UK and/or Danish employment laws and practice, with a desire to broaden their global ER expertise. Knowledge of employment laws and practice in our other global locations (US, Italy, The Netherlands, Germany, Lithuania and Australia) would be advantageous, but not essential.
• Demonstrated ability to thrive in a rapidly changing environment and who are resilient and self-motivated.
• Confidence and ability to manage challenging conversations with both empathy and professionalism.
• An ability to maintain confidentiality on sensitive matters and build relationships with stakeholders at all levels.
• A fun, dynamic and positive personality, with excellent communication skills who remains calm under pressure.
• Strong attention to detail.
• Effective time management to ensure cases are managed in a timely manner.
• An ability to work independently and take ownership of deliverables in a fast-paced, global organisation, while maintaining close contact with stakeholders across multiple locations.
• Team-orientated, flexible and enthusiastic with a can-do approach.
• Fluency in English as this is our global business language.

What’s In It For You

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 28 days holiday plus two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle to work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.
• Free breakfast and lunch in the office on Tuesdays and Wednesdays along with extra treats throughout the month — think ice cream carts, chocolate fountains and cocktail/mocktail bars, to name a few
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.
• Independent financial advice and free standard professional mortgage broker advice

Still not sure?

We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!

About Trustpilot

At Trustpilot, we’re passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we’re a place to connect with and influence businesses. For companies, we’re a platform for progress; a way to improve and innovate by engaging and collaborating with consumers.

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be a tangible symbol of trust in an ever-changing world. With vibrant office locations all around the world and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense.

A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religion, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.