End user computing Specialist

End User Computing Specialist

London (Hybrid)

The role:

• Assisting in the planning, design, development, and deployment of new services and enhancements in End User Computing.
• Managing systems for monitoring, backups, disaster recovery, and security patching within the End User Computing infrastructure.
• Ensuring compatibility and interoperability of computing systems.
• Reviewing and analyzing the effectiveness of existing systems and developing strategies for improvement.
• Conducting research on hardware and software products to support recommendations and purchasing decisions.
• Proactively assisting in the design and implementation of long-term goals and short-term plans for managing End User Computing.
• Developing, documenting, communicating, and enforcing policies and procedures for standardizing systems and software.
• Taking initiative for personal development through training materials and identifying continuous improvement opportunities.
• Resolving issues escalated to the End User Computing team from other support teams within agreed timelines.
• Managing, supporting, and maintaining all server components within the environment.

Qualifications:

• Candidates should have strong knowledge of Microsoft technologies, including Windows Server and Active Directory, with familiarity in Exchange and/or SQL Server preferred.
• Proven experience with backup and restore solutions is required.
• Knowledge of DevOps principles, including tools like Terraform and Ansible, and scripting languages such as Python, YAML, and PowerShell is a plus.
• Familiarity with Agile and Kanban methodologies is also advantageous