End User Experience Manager

About the team:

Are you looking for a role that delights our colleagues through the delivery, support and continual improvement of our End User Technology? As part of our transformation journeys, we are looking to accelerate the implementation of our standardised and scalable digital workplace services, enabling our colleagues to be productive from anywhere. This is an influential role managing the End User Technology Team with a real opportunity to showcase your expertise and make a positive impact.

Our philosophy:

Before you read on, we'd like you to know that we're committed to diversity and hope that our employee base reflects the diverse nature of our society. To understand more, please follow: https://www.osb.co.uk/careers/overview/

Our recruitment process can include telephone calls, virtual meetings via Webex and face to face meetings in one of our offices. If you apply for one of our roles, we will be sure to ask you if you require any support with any of these stages.

What you will be doing:

In this role, as the End User Experience (EUX) Manager you will manage the resource that provides support for all end user technology across OSB Group both in the UK and India for all end user technology solutions.

This role works alongside the infrastructure, applications and security teams to ensure optimal end to end performance is achieved through the end user technology, as well as being responsible for

managing the delivery of the end user technology roadmap (inclusive of technology, OS, production tools and supporting applications).

Your responsibilities will include…

• Managing the lifecycle of hardware and software under EUT ownership, ensuring upgrades and replacement are well planned and budgeted for, protecting continuity of operation
• Automating, orchestrating and integrating processes to simplify build and distribution of the end user technology in conjunction with Digital Workplace Manager
• Managing the EUT Budget on an operational basis, input to budget planning and reforecasting ensuring all requirements have been factored in
• Working with chosen strategic partners and managing appropriate end user technology hardware within agreed service levels. Ensure appropriate controls are in place with our selected partners to allow performance issues to be both identified and remediated
• Line managing and coaching all direct reports, including all aspects of performance management, development, conduct, sickness management, appraisals, employee administration and recruitment
• Assisting with technical support as required with minimum disruption to services, working out of normal office hours where necessary

Travel will be required between Chatham, Wolverhampton and London on a frequent basis

In return for your commitment:

Please use this link to see the fantastic benefits available at OSB:

https://www.osb.co.uk/careers/overview/benefits

Could you be the one?

We are looking for talented individuals who have the experience and knowledge set out below:

• Previous work experience:
  • in a client facing IT support management role in a Windows-based IT service desk environment
  • Supplier management at an end user technology level
  • Providing IT technical support within a Citrix environment
• Previous line management experience from a UK and overseas perspective
• ITIL Foundation certified and hold a relevant Microsoft qualification

We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.

What to do next

If this sounds like you, please apply now!

If shortlisted from your initial application we operate a personalised recruitment process.

Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you!

OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds.

As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector.

We don't stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board level and on a monthly basis receive updates on our progress.

All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful.

INDHP